Insurance reviews
Get the lowdown on Australian insurers by reading insurance reviews and customer ratings. Better still write a review to have your say!
Customer insurance reviews
Get the lowdown on Australian insurers by reading insurance reviews and customer ratings. Better still write a review to have your say!
Terrible claim services
among our 5 vehicles insured by Budget direct , we had no claims for 5 years , one of our cars had an...
Unethical and unsympatheti...
Had to claim for rogue vehicle driving into my property and damaging my car. I was not home at the ti...
Do not use!!
The worst experience ever. Rude and incompetent staff. Was put on hold for 1.5 hours only to find out...
Wow, never call back , 1 h...
So slow , on hold 1 hr , never call or email back , phoned 10 times , emailed 4
Great Insurance..... UNTIL...
Had to claim for rogue vehicle driving into my property and damaging my car. I was not home at the ti...
The claims department are ...
My car got written off by a stolen car while parked at work. It’s been over a month and I’m still wai...
the worst customer service...
They lied to you, telling you u can't have your own quote. It's very hard to understand what ...
If I could give Bingle -5 ...
If you have just renewed or are looking at Bingle STAY AWAY!!! They are nothing but criminals they ha...
They can take away their logo... but they can never take your freedom of speech.
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RACQ is a rip off
RACQ Insurance is a disaster. Only one claim ever made and it has been the most ridiculous comedy of ...
Poor communication. No sup...
I have been with Coles car insurance for eight years. Several months ago, I forgot to pay my insuranc...
Insurance that includes be...
Budget Direct's preferred towing company tried to charge me $120 to take my car to be repaired. I...
Terrible company
Worst customer experience ever terrible company terrible service 4 month wait for car repairs not goo...
yuk
it will not alloy me to do no star - as i have been waiting for an approved claim now for 9 weeks for...
Terrible service and oppor...
Refuse to refund our access for a claim which was not my fault. Could not provide details of other dr...
Incompetent Thieves
Where do I start? First, their name should be Bungle. It is more apt.
I was stationary at lights ...
They can take away their logo... but they can never take your freedom of speech.
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How can AAMI still be in b...
The worst claim experience, was told I had to take my car an hour and a half away for repairs as they...
They can take away their logo... but they can never take your freedom of speech.
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Constantly on the phone to...
On 11/6/22, my car suffered accidental damage in Mansfield after running over exposed rebar, bursting...
Constantly on the phone to...
On 11/6/22, my car suffered accidental damage in Mansfield after running over exposed rebar, bursting...
Don't use budget direc...
20 words is not enough. Stay clear as you will just have stress if making a claim. 7 weeks and still ...
Customer service has been ...
Customer service has been very good and prompt. Like any insurance co. prices can be excessive.
I...
They can take away their logo... but they can never take your freedom of speech.
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U will never get paid by y...
I was Investigation and Youi wanted phone calls and text messages records for 60 days before and afte...
budget service and compete...
Awful company. Budget price clearly equals budget service and competence. I've had experience wit...
Beware…Stay away from Sunc...
Disgusting repair times and appalling CS
Complaints process extremely poor
False information ...
They can take away their logo... but they can never take your freedom of speech.
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Beware…Stay away from Sunc...
Disgusting repair times and appalling CS
Complaints process extremely poor
False information ...
They can take away their logo... but they can never take your freedom of speech.
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NRMA Car Insurance is a sc...
They insanely think taking months to fix a car is reasonable. They actually expect people to pay insu...
They can take away their logo... but they can never take your freedom of speech.
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19 days following an accid...
On 30th April my 3 and 1/2 year old vehicle was hit on my way home from work, in peak hour traffic, s...
They can take away their logo... but they can never take your freedom of speech.
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Don’t go near this dysfunc...
Firstly, apart from the initial SA-based sales team if you ever have to make a claim you will be deal...
A DISGRACE
Do not use...
Independent report after repair, showed horrendous work, non compliance and...
Fine until you need them
Polite to you until you need to claim - then you'll have to fight tooth and nail for help.
Affordable option
I've been with them for a couple of years and only had a great experience. Each year I compare pr...
Do not trust
Do Not Trust Budget Direct
Our vehicle was involved in a not at fault minor collision which occur...
Massive Price hikes
Went up by 14% and 11% 2 years in a row. Ridiculous cost increase and cost double by the end.
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Corrupt assessors and no c...
Suncorp decided to fix my car that my repairer had written off. They admittted they only found dodgy ...
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Poorest customer service e...
Poorest customer experience ever: was in a phone queue for ages, as a result I reverted to the SMS se...
DO NOT INSURE with Woolwor...
Don’t waste your money, go with a reputable company. They are ripping people off. You need to report ...
The worst insurance compan...
Never trust them. They told me if my car spun 3 times in the air they would never write my car off
They can take away their logo... but they can never take your freedom of speech.
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Worse insurance experience...
Suncorp have decided to repair a car that had been written off by my selected panel beater. Dodgy ass...
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BINGLE IS BROKEN
This online service has on online portal that is broken. Well, you can log in but you'll get an e...
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AAMI does not honour their...
AAMI have denied my insurance claim based on an irrelevant exclusion in their PDS. According to AAMI,...
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Stay away!!!
Used a misunderstanding against me to put my claim under review when I lodged my stolen car incident ...
They can take away their logo... but they can never take your freedom of speech.
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Claim under review for 11 ...
Pathetic service. It has been 11 weeks since the claim is made with AAMI and it is still “under revie...
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Do NOT GO WITH THIS insura...
This was my first car, my first insurance.
I bought a car on finance from the dealership 3 months...
Motor vehicle insurance
Never made a claim with apia and they put my insurance up a wopping. 13.4 % the car stays in the driv...
They can take away their logo... but they can never take your freedom of speech.
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Car accident and the worst...
Over a month to even get my car inspected for potential right off with 3 cancelled inspections no ph...
They can take away their logo... but they can never take your freedom of speech.
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Aweful service. Frauds
Got this pathetic insurance for our new car. Someone hit the rear door while reversing like an idiot....
Fine until you have to lod...
Only lodged one claim - poor and contradictory service all round, repairer slack and rude. Complaint ...
Excellent insurance compan...
My experience of Suncorp over the years has been they have gone over and above in terms of service, ...
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$100 plus cheaper than AAM...
I was a long term loyal customer of AAMI, including car, house and contents. Every-year the policies...
Car repair claim - 2thumbs...
Highly favourable claims experience and quality repair - 5/5 — no short cut; allowed for original new...
They can take away their logo... but they can never take your freedom of speech.
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Ridiculous quote process
Why, after populating my details into the Youi web site, would I want someone to then ask me the EXA...
Deceptive, devious and non...
Quick to take money. Slow to pay money back.
Unable to contact if you have an actual question
Dangerous! Unable to reimb...
ANZ cannot reimburse because their system rejects my bank account. It's been three months and ANZ...
Poorest of the poorest ser...
Mistakes after mistakes
Total Lack of responsibility on their behalf.
Rude customer service o...
They can take away their logo... but they can never take your freedom of speech.
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Getting older doesn't ...
Turning 50 recently, I switched my car insurance over to APIA, looking to benefit from lower premiums...
They can take away their logo... but they can never take your freedom of speech.
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Incompetent, or perhaps so...
At first I thought it was just overload from the Canberra hailstorm which explained the two hour phon...
They can take away their logo... but they can never take your freedom of speech.
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Worst Insurer Ever
Not a good insurance company people. They make any excuses not to pay claims. I would not recommend W...
Car Theft Claim Rejected -...
Been the victim of a crime is never nice. Having an insurance policy is supposed to mitigate the fina...
Dont use woolworths car in...
Terrible service to set up, when first renewal came I had to ID myself to get the annual premium inst...
AAMI bunch off thiefs
Do not insure any prestige vehicle with AAMI.
They will cut corners on any major repair.
Plea...
They can take away their logo... but they can never take your freedom of speech.
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Nightmare claims
They love to take your money. But except you to jump through so many hoops to make a claim.
Smal...
Rubbish insurance
I have been with Budget insurance for close to 5 years and unfortunately had two accidents that were ...
Worst insurance agency. Do...
Do not purchase insurance with them. Extremely difficulty to deal with. Whilst they sound pleasant en...
Not happy
Very poor customer service. When someone drove into the back of my car AAMI just wanted to get to the...
They can take away their logo... but they can never take your freedom of speech.
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Will not recommend anyone...
A customer of 15 years with AAMI, never claimed at my fault, had upto 7-9 policies at times. Last yea...
They can take away their logo... but they can never take your freedom of speech.
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One rating is too generous...
First impression, the coles car insurance is great value for what they claim to cover. But after maki...
Stay away at all costs!
i had an accident, it happens, but its OK because Im insured with Bingle right? wrong!Bingle forced m...
They can take away their logo... but they can never take your freedom of speech.
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Incompetent, lack empathy ...
QBE took 5 weeks to pay settlement to me after my car was written off by one of their assessors, mean...
Something changed with AAM...
They offered me a rental, then took it back a week early. They offered me payment for my Uber, they n...
They can take away their logo... but they can never take your freedom of speech.
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Worst experice i have ever...
Im just your average hard working tradie. Had full comprehensive vehicle insurance on my work van. Ha...
They can take away their logo... but they can never take your freedom of speech.
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The most difficult claim p...
I have never been asked so many irrelevant personal questions about an insurance claim that related t...
Very expensive, bad servic...
Made a claim whilst being with Coles, had nothing but headaches to get my car repaired, constant visi...
Do Not Use NRMA
I had someone run into my car and NRMA would not approve the repair of all of the damage sustained du...
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No Refunds
Sold car, rang to cancel my car insurance policy which happened to be two days after the monthly paym...
Fantastic service
Have used aami several times for car claims and can not rate them high enough , work was done quickly...
They can take away their logo... but they can never take your freedom of speech.
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Make you pay insurance for...
I’m a student and I’m being made to pay for another 12 months of insurance just because I claimed.
Absolute Nightmare
What a disgrace! They only delayed the process to fix my car, if I didn’t call them 3 times a day I w...
Worst insurance company I ...
Don't be a cheapskate. This company treats their customers like crap. Every time you call them th...
Very much disappointed
The company just raise the insurance premium more or less double and blaming the car is more risk ...
Woolworths
Do not get any insurance from this company.. they take money out of people's accounts without per...
Avoid them at all cost!
Claim has been dragging on for 9 weeks with no end in sight. They delay and pressure you to the point...
They can take away their logo... but they can never take your freedom of speech.
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very disappointed
Charged an excess fee that I shouldn't have been, phone support also admitted it shouldn't ha...
Terrible experience
I went with Suncorp car insurance because it was recommended by the dealer I bought my car from. It w...
They can take away their logo... but they can never take your freedom of speech.
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If you don't ever clai...
My claim experience is worst ever. It is been 10 months now, and coles is still investigating on that...
Shannons need to review ca...
I am trying to claim for a not at fault accident and have full comprehensive & I am doing all the...
They can take away their logo... but they can never take your freedom of speech.
Don’t forget to rate your insurer!
Don't ever try to insu...
Unlucky you're with AAMI, worst insurance company ever. They charge you a lot of money in the beg...
They can take away their logo... but they can never take your freedom of speech.
Don’t forget to rate your insurer!
If you want a company that...
After being involved in an accident that had occurred late last year that wasn't my fault I had m...
Charming when signing you ...
My son who was a nominated driver, while driving my car had a minor accident, I then went to claim so...
Don’t use Coles Car Insura...
They might be cheap but it isn’t worth it. Made a claim two months ago as my son crashed his car and ...
best service best value an...
I have had to make 2 claims on my van and got hassle free service with both my claims being assessed ...
They can take away their logo... but they can never take your freedom of speech.
Don’t forget to rate your insurer!
Woolworths Car Insurance -...
Do not buy! My 81 year old father just had the worst claims experience. Some things that they did...
Don't be fooled! They ...
Do not deal with Woolworths insurance. They may seem great when purchasing a policy but if ever comes...
Worst ever
Take your excess even when you are not at fault and have at fault driver's details and witnesses....
Worse than useless
Extras paid for weren't available, damage took over a month to get fixed even though I had full d...
Do not use...
I have been an NRMA insurance customer with 3 cars, house and contents. After an accident where I was...
They can take away their logo... but they can never take your freedom of speech.
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Great friendly team, more ...
So far so good. I've never had to wait for a customer service representative for more than a few ...
Budget are a joke. Their n...
The vehicle was a stock standard hatch. Yet, once I mentioned that their was a sound system in the ve...
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