Value for Money
6Value for Money
cheap but, not so good
Shannon's get you hooked with their sales staff. They claim to offer so much yet fail to deliver. In seven years of insurance I have had two claims (not at fault). The first one, I was actually crashed into twice by same person in the same accident. It was a complicated accident - basically they merged into my lane twice in the space of a few seconds and hit my car twice. I was told by the assessm ent centre staff in Sydney that this couldn't happen and I had to chose one area of damage to have repaired. I was also told be the assessment centre staff that they do not have time to read statements as they are too busy. After I was forced to 'chose' what damage I wanted to have repaired, and my car was road worthy I drove to the assessment centre with statements, photos and evidence that the person in fact hit my twice. Shannon's eventually agreed to pay for the repairs. My second claim with Shannon's and the deal breaker, was when I was rear ended at high speed. My engine began to leak oil and coolant at the scene of the accident. I was told my the assessment centre staff that this was due to wear and tear, and that I had been driving the car for weeks with this issue. They could provide no evidence to back up these claims. I paid for two independent mechanics to inspect my vehicle, both came to the conclusion that my engine had shifted of it's mounts in the impact.
And their staff, well the call centre staff who answer the phone's actually work for Suncorp and they're very friendly. But when you make a claim, you eventually get put through to the slack Shannon's team. And hey, why bother returning a call when all you have to do is make a note on a file that you called. I was told by a Sydney assessment centre staff member to stop "annoying her". This was after only about 3 calls over 3 days (all with promise of a return call with in one business day). The head of the assessment centre in Sydney obviously leads by example. He fails to return calls within a reasonable time frame (I'm talking days not minutes). If their research finds out that you were in fact correct, well he just don't bother calling you at all. Also the staff are powerless to make any decision without his approval. I mean minor decisions, they were not even allowed to re-book a tow truck with was 24 hours late. Also if he is out of the office, well you just have to wait to he returns. I have to stress how nice and polite I am on the phone, I worked for 5 years training call centre staff and I do understand the unfair stress and abuse they receive. I have never raised my voice or been abusive.
You have no idea how excited I am to put my money into another companies bank account.