Value for Money
2Value for Money
IF YOU ARE DEAF THIS IS NOT THE FUND FOR YOU.
My parents have been members of this health fund since before medibank took over.(30 plus years top cover). My father passed away recently and so we notified AHM. This is where the nightmare began. They changed my parents membership with out their permission, gave mum a new membership number and deleted all previous details. So whilst they can conveniently continue to withdraw the premiums from my mother's bank account she can no longer make a claim on her insurance. The reason why you ask? AHM choose to not be able to communicate with a deaf person unless they sign away their rights to someone else to communicate on their behalf. This is not my mother's wishes and was not necessary previously. Since AHM made unauthorised changes to my parents membership my mother no longer has access to claim online as she had always done and cannot regain access to this service as it requires a voice call to the company now they have made the changes to her membership. I tried to sort this out today over the phone with my mother sitting right next to me so i could be translator. Over 30 mins on the phone still no help. I was not even able to provide my mother's email address so they could communicate with her directly. My mother is so upset, she is frail, elderly and trying to cope with the recent loss of her husband of 60 years. Now finding out that her health insurance fund will not allow her to make a claim just because she is deaf. AHM NOT GOOD ENOUGH!! They blame it on privacy laws, this is not a valid excuse for you to unfairly descriminate a member for her disability.
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