Simply appalling incompetence & arrogance

Migrated systems without notifying customers/policyholders. Incorrect/unnotified/unauthorised payment dates & premiums in invoices. Multiple incorrect explanations given. Multiple attempts to correct failed dismally. Formal complaint made online, but IT system so stuffed they claimed not to have received it. STILL waiting proper resolution. Then commenced sending texts without authority. Sent text claiming still incorrect premium overdue, but paid 5 days earlier - almost jeopardised surgery this week. Phone waiting times hours. Online messaging doesn't work. Resorted to FB Messenger, which they claimed lost written records. Systems for claims physically taxing for paying (& often unwell - since this is about one's health) customers/policyholders - not online, yet, clean, easy system for hospitals & Drs.Uncommunicative, rude arrogant & at times, dishonest.

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