Overall
1.0
Overall
Customer Experience
1.0
Customer Experience
Value for Money
1.0
Value for Money

Terrible customer support, unable to help

I ask before to go to the hospital and they said yes you are covered, then I went, I place the claim and they are not accepting the claim, customer service only said sorry and the last one said is not going to impact you financially because you already paid for it

Sydney Turist

23 Mar 2021 01:03

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NIB review average

5.4

Overall Rating 31

Awesome 10
Good 4
Average 5
Bad 4
Terrible 8

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Sydney Turist 17 March 2021, 02:58 AM

1.0

Terrible customer support, hard to receive the money back

They are bad in customer service providing false information, one you paid they said submit the claim and you are getting 0 dlls, this seriously happens to me in a claim for hospital

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Adam Watts 27 October 2020, 05:30 PM

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High premiums and you get nothing back

Stay away from NiB, been with them for 15 years and they give you nothing back. They are jacking up the fees even when people are doing it tough during covid. It's profits first and last with NIB,

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Loretta Asquini 26 October 2016, 05:28 PM

1.3

Changed their mind after surgery

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NIB

Sydney Turist 17 March 2021, 02:58 AM

1.0

Terrible customer support, hard to receive the money back

They are bad in customer service providing false information, one you paid they said submit the claim and you are getting 0 dlls, this seriously happens to me in a claim for hospital

0 comments 0 likes 0 dislikes

Adam Watts 27 October 2020, 05:30 PM

High premiums and you get nothing back

Stay away from NiB, been with them for 15 years and they give you nothing back. They are jacking up the fees even when people are doing it tough during covid. It's profits first and last with NIB,

Loretta Asquini 26 October 2016, 05:28 PM

1.3

Changed their mind after surgery

I had a tooth extracted in hospital. <br/><br/>NIB said they would cover the hospital stay if I paid my excess. But would' pay for the procedure as I was with another fund. I was happy with that!<

Terrible customer support, unable to help

Sydney Turist

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Terrible customer support, hard to receive the money back

High premiums and you get nothing back

Changed their mind after surgery

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