NIB reviews
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overall rating 5.4 31 reviews
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Customer Experience
5.5
- Awesome 7
- Good 8
- Average 4
- Bad 3
- Terrible 9
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Value for Money
5.3
- Awesome 8
- Good 5
- Average 6
- Bad 2
- Terrible 10
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Claims Experience
5.0
- Awesome 7
- Good 7
- Average 2
- Bad 1
- Terrible 10
Terrible customer support, unable to help
I ask before to go to the hospital and they said yes you are covered, then I went, I place the claim and they are not accepting the claim, customer service only said sorry and the last one said is not
Terrible customer support, hard to receive the money back
They are bad in customer service providing false information, one you paid they said submit the claim and you are getting 0 dlls, this seriously happens to me in a claim for hospital
High premiums and you get nothing back
Stay away from NiB, been with them for 15 years and they give you nothing back. They are jacking up the fees even when people are doing it tough during covid. It's profits first and last with NIB,
Changed their mind after surgery
I had a tooth extracted in hospital. <br/><br/>NIB said they would cover the hospital stay if I paid my excess. But would' pay for the procedure as I was with another fund. I was happy with that!<
Keep far away
Was told my policy had been cancelled sccessfully yet they decided to take a payment from my bank account. Not happy.
Good and Bad
I've been with Nib for years. Paying $70 or whatever it is month on month for the last eleven years. I am certain that over time I have paid well in excess of the total amount I have claimed. Gene
NIB changes their mind right before your surgery
I have been a loyal NIB customer for almost 10 years, with both couples and singles policies during this time. I have paid over $15,000 in premiums. <br/><br/>I called NIB last week to confirm that my
NIB customers to pay HIGHER out-of-pocket costs for surgery from 1 September 2015
As of 1 September 2015 NIB has decided to REDUCE THE REBATES PAYABLE to the assistant surgeon. What this means is that many patients requiring surgery will need to pay HIGHER OUT-OF-POCKET costs for
NIB: Pretty good
Payments are made with ease. Statements are provided on a timely basis. I have not had a legitimate claim denied. I note that some health insurers are now including gym membership benefits, I think NI
Value for money?
Will look at changing to a company that does not have limits on categories rather a limit on the total amount you can claim over the course of twelve months
chantelcantwell22
Nib have excellent customer services and great price I am so happy with nib that I will not change my grandparents took out policy with nib because of my recommendation<br/>They have had to use the pr
NIB-semi mediocre
NIB is good in general but sometimes difficult with communication and I have noticed that other companies offer slightly better rates for certain things. On the fence about switching companies. I req
15 years of excellent service
We have been on NIB top cover for over 15 years and have claimed numerous times. Some small or medium and a few very large hospital claims. We have always received excellent service and compensation a
Basic NIB health insurance.
I wanted basic health cover which included ambulance cover. As I am a trainee affordability was important. The basic NIB packages cover the the normal extras such as physio, dental, optical etc. but o
NIB Health Review
I've never had to actually claim, however I am a little annoyed that I have to wait six months to get the optical cover which is the only thing I've actually ever needed it for.
NIB Health insurance reviews
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