Every time I've spoken to anyone from AAMI, they've been very helpful and friendly without being too pushy about other products. The customer service people have good product knowledge and were able to address each of the questions that I asked. I am really happy with my insurance product.
The worst claim experience, was told I had to take my car an hour and a half away for repairs as they didn't have an approved local repairer. I work full time so said this isn't possible. They
AAMI have denied my insurance claim based on an irrelevant exclusion in their PDS. According to AAMI, they do not cover a stolen car claim if the car was for sale at the time it was stolen! This is co
Pathetic service. It has been 11 weeks since the claim is made with AAMI and it is still “under review”. It seems they are not interested in actually honoring a claim but have ongoing stalling tactic
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