AAMI reviews
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overall rating 6.7 128 reviews
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Customer Experience
7.0
- Awesome 47
- Good 41
- Average 13
- Bad 9
- Terrible 18
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Value for Money
6.6
- Awesome 34
- Good 44
- Average 24
- Bad 11
- Terrible 15
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Claims Experience
5.5
- Awesome 25
- Good 20
- Average 6
- Bad 6
- Terrible 21
How can AAMI still be in business?
The worst claim experience, was told I had to take my car an hour and a half away for repairs as they didn't have an approved local repairer. I work full time so said this isn't possible. They
AAMI does not honour their PDS!
AAMI have denied my insurance claim based on an irrelevant exclusion in their PDS. According to AAMI, they do not cover a stolen car claim if the car was for sale at the time it was stolen! This is co
Claim under review for 11 weeks
Pathetic service. It has been 11 weeks since the claim is made with AAMI and it is still “under review”. It seems they are not interested in actually honoring a claim but have ongoing stalling tactic
Poorest of the poorest service ever
Mistakes after mistakes<br/>Total Lack of responsibility on their behalf.<br/>Rude customer service over the phone and kept justifying their mistakes all over again<br/>AAMI is only there to make mone
AAMI bunch off thiefs
Do not insure any prestige vehicle with AAMI.<br/>They will cut corners on any major repair.<br/>Please change insurers immediately and don't make the same mistake I did
Not happy
Very poor customer service. When someone drove into the back of my car AAMI just wanted to get to the money. No help for me or the person who hit my car, despite both of us being AAMI customers.
Will not recommend anyone anymore
A customer of 15 years with AAMI, never claimed at my fault, had upto 7-9 policies at times. Last year someone hit me from rear at red light, small damage. It hurt my gut, dignity the way AAMI dealt w
Something changed with AAMI lately - 2018
They offered me a rental, then took it back a week early. They offered me payment for my Uber, they never paid, now I'm on hold for 'up to' 40 minutes, 8.30pm on a Tuesday night. I had the
Fantastic service
Have used aami several times for car claims and can not rate them high enough , work was done quickly and efficiently.<br/>Staff were helpful first class service .<br/>Its so nice to see a company tha
Don't ever try to insure anything with AAMI
Unlucky you're with AAMI, worst insurance company ever. They charge you a lot of money in the beginning and if something happens you will be lucky if they give you anything and if they give you it
best service best value and great staff
I have had to make 2 claims on my van and got hassle free service with both my claims being assessed and approved within 10 mins price unreal even youi and 2 others could not match it.
Frustrating claim experience with AAMI
Just want to share my really, really bad experience with AAMI and hope no other person will experience this any longer.<br/><br/>My car had an accident on 16 June 2016 and wasn’t drivable (the battery
Even 0 (zero) rate is too good
I've lodged the claim week ago - no action due to the Christmas!<br/>Claim department - staff show no initiatives to solve the problem. I had to suggest the areas where the repairers should be s
Read Bad Bad AAMI Poor Car Insurance
Been with AAMI for a long time. Do not insure your car with AAMI, they made me pay for the excess when the other party reversed into my car and she too was an AAMI member (worse thing made both partie
Good service but poor value for money
AAMI seem to provide very good customer service. However, in my opinion they could try and be a little more competitive in terms of their pricing and trying to match quotes form other insurers.
AAMI Car insurance reviews
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