• Hello Faysal,

    My name is Claire and I work for Hiccup Insurance.

    I'm sorry to hear about your claims experience with Allianz Global Assistance (AGA).

    I shared your experience with AGA in July and understand that your claim has now been reassessed and settled which is great news!

    To clarify, the product provides cover for bumper and trim damage that occurs as a result of an accident. Damage caused by general wear and tear is not covered.

    We are currently working with AGA to update the PDS wording so that this benefit is clearly communicated.

    Kind Regards,

    Reply from Claire
  • Hi Claire

    Thanks for your comment and follow-up yes after reassing my claim now finalized and , I hope after wording updated in PDS it will allow users and claim processing agent to handle claimes more accurately also it may be helpful if claim can be made online and process quickly will allow users not have to wait long time on the phone which will improve customer service quality

    Reply from faysal