Hiccup insurence my Experience

We had insurance from hiccup insurance part of Allianz group we hired a car in Hobart and drove to devonport in january 2015 and hit a possum/small animal cat size on the road, when claimed for insurance it was declined as they don't cover for bumper damage and customer service experience i have to wait minimum 30+45 min on call when calling claim department but when call sales can reach with in 3-5 min. They received the paperwork and declined but didn't bother to tell me or send me a letter i found out by calling them.

So people read your PDS. section 1.1 part B "We will reimburse you for costs you are charged under the terms of the Rental Vehicle agreement, for loss or damage to windscreens and auto glass, roof, tyres and underbody (excluding bumpers and trim) of the Rental Vehicle, which occurs while you are driving, or while the Rental Vehicle is in
your custody."

Most cases isn't it in the bumper you heat when you have any accident thanks for service i had to pay for insurance and damage both Hell ya

also when i have received email when purchased insurance it specificly says : IMPORTANT your car rental is now INSURED by Allianz Australia Limited # Hiccup is an Alternate option to the excess reduction products sold at the rental desk
# You can collect your car without purchasing additional protection product .

Moral of the experience READ YOUR PDS.

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