Value for Money
2Value for Money
Dishonist & Deceptive
Allianz had our Cars insured for 15 years or more as they took over FAI who we were with from before 1996.
On or about the 14/4/15 we got our Allianz renewal in the mail and it was dearer than I thought it should be at $740.46. So as usual each year I ring around to see if I was being ripped off and since my daughter got her licence last month I thought I would add her to any new policy.
I got a number of quotes all between $500.00 and $800.00 including the same options we already had namely hire car, free windscreen et cetera and telling each the main drivers including my daughter who is 17.
Allianz had always been more expensive and on the renewal more than $100.00 dearer than the other companies quotes.
We rang Chantelle from Allianz on 14/04/15 to simply add my daughter to the policy and check the price, the car was older, lesser in value but the policy price was still high. Chantelle then quoted a ridiculous amount of money $2,619.19 for the same cover if our daughter was on the policy. Chantelle from Alliance then demanded a payment of approximately $97.00 immediately on the current policy which had not even expired. We thought this was something to do with our daughter getting her licence so we told Chantelle we would get other quotes and that our daughter would not drive the car. The policy had weeks left on it being due on the 4/5/15.
In our mail on 20/04/15 we got a cheque from Allianz for $89.59 dated the 15/04/15 on it was our policy number, a name Philip Stokoe and a disconnected phone number +611300360, there was no cover letter no explanation nothing. I tried many times to ring the number but kept getting the disconnected tone. I can only guess that Chantelle from Allianz had cancelled our policy because we would not pay the extra money she wanted to add out daughter on our existing policy. Also in the mail on 20/04/15 was a new policy from Allianz for a whopping $2,474.26. I immediately rang one of the other companies that we had quotes from and payed $559.00 for the same cover with our daughter on the policy plus and all the same extras included. I was ANGRY that Allianz had left us UNKNOWINGLY driving an uninsured vehicle from the 14/4/15 till the 20/4/15.
This morning 21/04/15 still Boiling Mad thinking there was probably a reasonable explanation why we were so badly treated I rang Allianz firstly I tried on +611300360 only getting the disconnected tone and then on the general number 1300139664 where
I was kept on hold for twenty minutes, I finally got through and I asked to speak with a manager regarding a serious complaint.
I was put through to Athena who claimed she was a manager at Allianz and could handle complaints. I asked Athena the following.
a: Why did Allianz cancel our policy without informing us?
b: Why was Allianz so expensive costing many times more other companies?
c: Did Allianz make a mistake and why were we treated so badly?
After being on hold for twenty minutes Athena told me that she could not discuss it and that there was nothing she could do. I asked her to listen to the recording of the original call and she refused! I asked her to review the complaint I made and she was not at all interested.
We are all rating one drivers all over 50 except for my daughter who just got her licence at 17. We had not made a claim with Allianz on this car and thank God we never had to as if this is how they treat you when you are buying a policy you can only
Imagine in your worst nightmare how they treat customers making a claim!