• I lodged my claim on 25/11 and the experience has been unacceptable. My central locking failed immediately after the accident, yet Bingle refused the repair without clear written reasons. Communication was poor — I had no direct contact number until I lodged a formal complaint, spent over an hour on hold, and had to chase repeatedly. Assessment officer Robert Jones was rude and dismissive, repeatedly stating he had been in the business for years and would not review his decision. I was then told to pay for my own assessment, transport, and hire car, shifting all cost and inconvenience onto me. Would NOT recommend.
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