CGU Insurance reviews
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overall rating 0.0 6 reviews
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Customer Experience
4.5
- Awesome 0
- Good 2
- Average 1
- Bad 1
- Terrible 2
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Value for Money
4.3
- Awesome 0
- Good 2
- Average 1
- Bad 1
- Terrible 2
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Claims Experience
4.0
- Awesome 1
- Good 0
- Average 1
- Bad 1
- Terrible 2
Worst experice i have ever had
Im just your average hard working tradie. Had full comprehensive vehicle insurance on my work van. Had an accident that wasn't my fault and was treated horribly. To be honest i wished i didn't
Needed to haggle the price
CGU provide great insurance but will only give me a decent price when I haggle the price down, this dissuades me from recommending them to others as the price should be competitive to other insurance
The perfect claim!
A lady hit my car in a car park and drove away! Luckily some one was there and wrote her details down and passed them on to me. The police then had her provide me her details which I then provided to
Very helpful
Every time I deal with cgu on the phone or internet they are very professional and prompt with very friendly service which is important to me and they are compassionate.
Not Great At All
My car was written off in a 6 car pile up almost six months ago. I still haven't heard back as to whether I'm getting my excess back. The communication from CGU has been terribly poor from the beginni
No idea of customer service
From the moment the claim process started until my complaints were escalated to finally end up in the hands of FOS, the entire process was appalling. Insurance guidelines were not followed, customer s
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