Overall
2.3
Overall
Customer Experience
1.0
Customer Experience
Value for Money
5.0
Value for Money

Lack of empathy, lack of communication, lack of consistency

After 7 phone calls to follow up with HBF regarding a claim placed online over 3 weeks ago, being told numerous different things about whether I could even claim, being treated with no empathy in a very difficult medical situation and absolutely no ownership taken by any (bar 1) HBF staff member, I think I will take my business elsewhere. Seems being a loyal customer for over 6 years means nothing to this company.

Kristy Sharpham

05 Jun 2015 15:06

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HBF review average

6.3

Overall Rating 12

Awesome 7
Good 2
Average 1
Bad 1
Terrible 1

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Lack of empathy, lack of communication, lack of consistency

Kristy Sharpham

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They don&#39;t pay claims!

HBF review

Awesome customer service

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They don't pay claims!