Overall
1.0
Overall
Customer Experience
1.0
Customer Experience
Value for Money
1.0
Value for Money

HBF review by Mark

They don't pay claims!

Operation 1. Delayed due to initial decline, left me in ER for a day whilst the issue was resolved!. Operation 2. They declined the doctors bills. The pharmacy costs and consumables. I have over $8k expenses and it appears they are refusing to pay a cent. I'm trying to recover from cancer and have been stuck battling with HBF for the last fortnight....this health fund is a con! They fine print exclude cover on items all other major health funds on the same tier cover. Don't be fooled by their marketing....

Mark

03 Mar 2022 21:03

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HBF review average

6.3

Overall Rating 12

Awesome 7
Good 2
Average 1
Bad 1
Terrible 1

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HBF

Lio 13 July 2015, 12:51 PM

7.0

HBF review

Generally a good insurer and handles claims well. As long as you are covered under your policy and keep receipts, no problem claiming. I find the annual increases a bit steep though. If the prices kee

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Shon 15 June 2015, 11:33 AM

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Kristy Sharpham 05 June 2015, 03:12 PM

2.3

Lack of empathy, lack of communication, lack of consistency

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They don&#39;t pay claims!

Mark

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HBF review

Awesome customer service

Lack of empathy, lack of communication, lack of consistency

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They don't pay claims!