HBF reviews
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overall rating 6.3 12 reviews
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Customer Experience
7.6
- Awesome 7
- Good 2
- Average 1
- Bad 0
- Terrible 2
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Value for Money
7.1
- Awesome 4
- Good 4
- Average 3
- Bad 0
- Terrible 1
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Claims Experience
7.3
- Awesome 5
- Good 3
- Average 1
- Bad 0
- Terrible 2
They don't pay claims!
Operation 1. Delayed due to initial decline, left me in ER for a day whilst the issue was resolved!. Operation 2. They declined the doctors bills. The pharmacy costs and consumables. I have over $8k e
HBF review
Generally a good insurer and handles claims well. As long as you are covered under your policy and keep receipts, no problem claiming. I find the annual increases a bit steep though. If the prices kee
Awesome customer service
Fast and efficient customer service, great range of policies for a range of budgets. Easy to use, just swipe your card at participating service providers. Good package deals for combining home , car i
Lack of empathy, lack of communication, lack of consistency
After 7 phone calls to follow up with HBF regarding a claim placed online over 3 weeks ago, being told numerous different things about whether I could even claim, being treated with no empathy in a ve
HBF is average
In today's competitive world, I would expect more value with my health insurance. HBF does not deliver this well enough. I will try compare insurance website to see if the competitiors can offer me be
Simply the best - Member since birth
Excellent, local customer service. Widest range of providers in WA. Superfast online claims process and even though I've tried, they 100% cannot be beaten on value for money - what more could you ask
Gap saver
We love our hbf health insurance, since joining a year ago I have gotten 4 pairs of glasses and only been out of pocket $80! Hubby has had $6000 worth of dental work done an we only paid less than $15
Happy Customer
I have been with HBF for over a year now and think they are fantastic. Very helpful, reliable and always so friendly service. Always keen to answer any questions I may have.
Local and friendly service
I have been with HBF for years now, I find them very easy to deal with, always friendly when you go to the office and I love that they are a local provider.
HBF - Happy Customer
I've always been a member of HBF and find it to be one of the best Health Insurance companies. They have always been very helpful and the premium I pay is not too bad. I would recommend HBF to my frie
HBF Health Insurance
HBF may not be the cheapest insurance but they really try to get the best deal for you personally. When we were in between contract and one of us had a heart attack, they did their utmost to help us o
Friendly, efficient and vital.
When I turned 25 I could no longer exist on my parent's healthcare plan. I decided to remain with HBF, due to ease of transition and the availability of local branches. I was concerned the process wou
HBF Health insurance reviews
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