Overall
1.0
Overall
Customer Experience
1.0
Customer Experience
Value for Money
1.0
Value for Money

HCF review by Crystal Tse

Don't trust or rely on your "advice" incompetent and misleading

I have had spoken to multiple staffs on their hotline to resolve a simple enquiry. I ended up with an answer and acted on the advice I was given. And when I end up claiming on the spot, it turned out he gave me incorrect and misleading advice. Why should I pay for a premium and deserve your underdelivery service.

More importantly, why should I pay for your error which you gave the wrong advice when I counted on that

go for anything but hcf. they can't be trusted. been a member since 2010 I am definitely not staying with the ridiculous underdelivering company

Crystal Tse

19 Feb 2020 10:02

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HCF review average

5.8

Overall Rating 33

Awesome 10
Good 8
Average 5
Bad 4
Terrible 5

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Anke 29 March 2018, 11:35 AM

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Don&#39;t trust or rely on your "advice" incompetent and misleading

Crystal Tse

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The worst. And don&#39;t provide any benefits to loyal customers

HCF does not negotiate with customers

No Customer loyalty after 20 years of membership

We've helped thousands of Australians find the right travel insurance

Don't trust or rely on your "advice" incompetent and misleading

The worst. And don't provide any benefits to loyal customers