Overall
1.0
Overall
Customer Experience
1.0
Customer Experience
Value for Money
1.0
Value for Money

HCF review by Laura

The worst. And don't provide any benefits to loyal customers

I've been a loyal customer of HCF for 6 years and don't normally need to make any claims. The one time I needed to make a claim for optical glasses the business was unable to process due to the card being expired. Apparently it's a common thing with HCF even though they don't issue a new card, there is no expiry date on the card and there is no notification about this. HCF were so unhelpful on the phone and I had to pay out of pocket. So basically don't expect anything from these guys except to take your money and run

Laura

05 Jan 2022 14:01

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HCF review average

5.8

Overall Rating 33

Awesome 10
Good 8
Average 5
Bad 4
Terrible 5

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Crystal Tse 19 February 2020, 10:06 AM

1.0

Don't trust or rely on your "advice" incompetent and misleading

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Anke 29 March 2018, 11:35 AM

HCF does not negotiate with customers

Been a customer for 20yrs and without knowing HCF they changed the current cover I had to not include bariatric surgeries - I previously had this surgery covered by HCF and now need revision due to a

Hugh Touchai 22 May 2017, 03:32 PM

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No Customer loyalty after 20 years of membership

We have been with HCF for twenty years and our policy elapsed once when we where on holiday. They asked us to join as new customer and they said we have to go through the normal waiting period like a

The worst. And don&#39;t provide any benefits to loyal customers

Laura

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Don&#39;t trust or rely on your "advice" incompetent and misleading

HCF does not negotiate with customers

No Customer loyalty after 20 years of membership

We've helped thousands of Australians find the right travel insurance

The worst. And don't provide any benefits to loyal customers

Don't trust or rely on your "advice" incompetent and misleading