HCF reviews
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overall rating 5.8 33 reviews
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Customer Experience
6.0
- Awesome 6
- Good 13
- Average 3
- Bad 5
- Terrible 6
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Value for Money
5.7
- Awesome 6
- Good 10
- Average 4
- Bad 7
- Terrible 6
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Claims Experience
6.3
- Awesome 8
- Good 13
- Average 3
- Bad 2
- Terrible 7
The worst. And don't provide any benefits to loyal customers
I've been a loyal customer of HCF for 6 years and don't normally need to make any claims. The one time I needed to make a claim for optical glasses the business was unable to process due to th
Don't trust or rely on your "advice" incompetent and misleading
I have had spoken to multiple staffs on their hotline to resolve a simple enquiry. I ended up with an answer and acted on the advice I was given. And when I end up claiming on the spot, it turned out
HCF does not negotiate with customers
Been a customer for 20yrs and without knowing HCF they changed the current cover I had to not include bariatric surgeries - I previously had this surgery covered by HCF and now need revision due to a
No Customer loyalty after 20 years of membership
We have been with HCF for twenty years and our policy elapsed once when we where on holiday. They asked us to join as new customer and they said we have to go through the normal waiting period like a
Doesn't cover natural therapies like hypnotherapy and reflexology
After 10 years with this provider I'm leaving as they do not cover natural therapies or out patient services - even when a HCF Provider number is available. Quite annoying and misleading, and th
Mixed Bag of good and bad.
Been with HCF for about 3-5 years all up. paid my premiums via direct debit so never late. Had one hospital claim in that time and have to admit that i was impressed, other than my excess, I didn'
Excellent well priced and great for families!
We have been with HCF for years and found them excellent, especially for children's claims. What's more - free dental check ups and cleans every year. I would recommend this product to anyone.
Good enough not to leave
You get what you pay for. Good service, decent returns. Price is decent when comparing apples with apples. I get a Telstra Super discount that that is the icing on the cake. I have called iselect and
APPALLING Customer Service and NO Care for the customer
My partner and I joined HCF in April 2013 having previously been with Peoplecare for 8 + years as we thought HCF offered a more affordable level of cover for couples. Three days ago I developed an aby
MrsBowie
Very helpful when claiming and flexible payment options. They have an office very close to my home. Our policy has all the inclusions that we need and no unnecessary options, so we don't waste our mon
Pretty good
Money wise pretty reasonable. As I understand it they are not for profit. Only used a couple of times, but they come up trumps each time. Pretty good cover too actually.
Comprehensive Offering, Escalating Prices
I've been with HCF for 10 years and have never had an issue with service or claiming. The cover is very comprehensive, but with the prices going up so much every year I am now reconsidering my plan.
HCF
I wish an incentive had been offered when I joined and I find it too expensive but being over 32 I had to join still paying $85 a month is a huge amount especially when you barely use it!
HCF- the best
I did a huge amount of research when I was looking for a private health insurer and I'm so happy with HCF! They are great value for money, have incredible customer service and it's great to know they
Health Insurance
We haven't had any issues with making claims...the main problem is they don't support the dental program in Tasmania, meaning we cannot get the free cleans, scales etc like in other states.
HCF Health insurance reviews
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