Overall
2.3
Overall
Customer Experience
3.0
Customer Experience
Value for Money
2.0
Value for Money

NIB review by chocolate66

Difficult and slow claiming process

Please don't be fooled by cheap premium rates of the Basic Saver cover plan of NIB! I was paying premiums for 3 years making minor claims for dental and optical only which deducted directly from my member card. When I actually needed to make a claim for an operation, I had to wait for almost an hour on the phone before I got to speak to a real person and the processing time took more than a month.

chocolate66

22 Feb 2013 00:02

Did you like or dislike this review?

Like Or dislike

0 comments on this review

Register

Don't have an account?

Login

Enter your email — we'll send you a code

Register

Register with Compare Insurance

By registering with us, you agree to the terms of our Privacy policy

NIB review average

5.4

Overall Rating 31

Awesome 10
Good 4
Average 5
Bad 4
Terrible 8

More NIB reviews:

NIB

Sydney Turist 23 March 2021, 01:58 AM

1.0

Terrible customer support, unable to help

I ask before to go to the hospital and they said yes you are covered, then I went, I place the claim and they are not accepting the claim, customer service only said sorry and the last one said is not

0 comments 0 likes 0 dislikes
NIB

Sydney Turist 17 March 2021, 02:58 AM

1.0

Terrible customer support, hard to receive the money back

They are bad in customer service providing false information, one you paid they said submit the claim and you are getting 0 dlls, this seriously happens to me in a claim for hospital

0 comments 0 likes 0 dislikes
NIB

Adam Watts 27 October 2020, 05:30 PM

1.0

High premiums and you get nothing back

Stay away from NiB, been with them for 15 years and they give you nothing back. They are jacking up the fees even when people are doing it tough during covid. It's profits first and last with NIB,

0 comments 0 likes 0 dislikes

See more reviews

NIB

Sydney Turist 23 March 2021, 01:58 AM

1.0

Terrible customer support, unable to help

I ask before to go to the hospital and they said yes you are covered, then I went, I place the claim and they are not accepting the claim, customer service only said sorry and the last one said is not

0 comments 0 likes 0 dislikes

Sydney Turist 17 March 2021, 02:58 AM

Terrible customer support, hard to receive the money back

They are bad in customer service providing false information, one you paid they said submit the claim and you are getting 0 dlls, this seriously happens to me in a claim for hospital

Adam Watts 27 October 2020, 05:30 PM

High premiums and you get nothing back

Stay away from NiB, been with them for 15 years and they give you nothing back. They are jacking up the fees even when people are doing it tough during covid. It's profits first and last with NIB,

Difficult and slow claiming process

chocolate66

Did you like or dislike this review?

0 comments on this review

Login

Enter your email — we'll send you a code

Register

Don't have an account?

Login

Enter your email — we'll send you a code

Don't have an account yet?

Register

Register with Compare Insurance

Terrible customer support, unable to help

Terrible customer support, hard to receive the money back

High premiums and you get nothing back

We've helped thousands of Australians find the right travel insurance