Overall
8.0
Overall
Customer Experience
8.0
Customer Experience
Value for Money
8.0
Value for Money

NIB review by Sapphire

Great service

Nib offers great cover and customer service. Their online claims system is second to none. They provide rebates on natural medicines such as accupuncture which is a big plus for me. I have an issue with their dental service though - to get a free annual check up, scale and clean (which is standard with most funds) you can only use their dental clinics which are few and far between.

Sapphire

17 Feb 2012 11:02

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NIB review average

5.4

Overall Rating 31

Awesome 10
Good 4
Average 5
Bad 4
Terrible 8

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Sydney Turist 23 March 2021, 01:58 AM

1.0

Terrible customer support, unable to help

I ask before to go to the hospital and they said yes you are covered, then I went, I place the claim and they are not accepting the claim, customer service only said sorry and the last one said is not

0 comments 0 likes 0 dislikes

Sydney Turist 17 March 2021, 02:58 AM

Terrible customer support, hard to receive the money back

They are bad in customer service providing false information, one you paid they said submit the claim and you are getting 0 dlls, this seriously happens to me in a claim for hospital

Adam Watts 27 October 2020, 05:30 PM

High premiums and you get nothing back

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Great service

Sapphire

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Terrible customer support, unable to help

Terrible customer support, hard to receive the money back

High premiums and you get nothing back

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