Value for Money
1Value for Money
I switched from RACQ insurance to Budget Direct 12 months ago. RACQ had increased my premiums by 100% over a 2 year period. Budget Direct offered me a premium of $785 which was the amount I was paying the RACQ 2 years prior. It is now 12 months later & time to renew my policy. Budget Direct have increased my premium from $785 to $2561 with no explanation & no change in cover, BEWARE. Budget Direct lure you in with an initial low premium only to slug you with a massive increase 12 months later. I also had to make a claim during period due to experiencing a water leak. I was asked to pay two excesses one for the Home policy & one for the Contents policy. I never received an adequate explanation as to why I needed to pay two excesses on one claim to fix one water leak & the damaged it caused. The claim took 6 months to be paid & I had plumbers harassing me due to Budget Directs delayed payment. Very poor service!
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