Value for Money
1Value for Money
Terrible and will not pay out legitimate insurance claims
How this company has any positive reviews is beyond me - these are clearly paid advertisements and all fake advertising.
The only thing this company offers is cheaper insurance for people WHO NEVER EVER NEED TO MAKE A CLAIM.
They are not supportive, terrible customer service, won't pay out for legitimate claims, and want you to pay out the ass end for excess only for them to find ways out of it - I never will recommend, nor ever insure through this company again.
They are not worth the risk of paying 'cheaper' insurance, but then in the event where you actually want to claim for what you have rightfully paid for, they screw you over!
I was encouraged to loge a claim when I rang about storm damage and I discussed some cracked tiles in my kitchen. I was told over this phone this was a legitiamte claim and I should lodge it.
So, I did that. I reviewed my policy a month prior and updated it for extra cover and lowered my excess (no fake intentions like the customer service officer claims). I was honest, and was stung. Could have lied, make up fake dates, but I was honest and was PUNISHED FOR UPPING MY INSURANCE WITH THEM! I PAID MORE, TO BE TOLD IT DOES NOT APPLY.
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