Fast Cover Troy Oliver
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Compare Insurance › Travel Insurance › Travel Reviews › Fast Cover
  • Overall
    2.7
    Overall
  • Customer Experience
    1
    Customer Experience
  • Value for Money
    5
    Value for Money
  • Claims Experience
    2
    Claims Experience
Fast Cover review by Troy Oliver

Disgusting treatment during the Covid pandemic.

Fast Cover were pathetic.

I selected Fast Cover based on a recommendation from a family member who had used them previously, and the ability to be able to extend the policy beyond 12 months, once overseas.

After one month abroad, I was issued with an email statement stating that my partner and I would no longer be covered for any claims relating to Covid, as the virus had been declared a pandemic. I accepted this risk, and chose to remain abroad. Later in the year, as the situation has developed, I have decided to return to Australia, but due to the ongoing pandemic, this has proved a difficult and costly process. I have managed to secure flights home, approximately two weeks after the expiration of my current policy. I contacted Fast Cover, and was told that due to the pandemic they could not cover for a period of more than 24 months, due to the increased risks from the virus - DESPITE the fact that they have stated no coverage is being provided relating to the virus. When I pointed out that I had only held a 12 month policy, they then informed me that in fact, as I had been overseas for less than 12 months, I could not extend my coverage beyond 12 months.

To use the Covid virus as an excuse to deny an extension to a travel insurance policy for which I would have been otherwise eligible for, whilst at the same time openly stating that no cover is being provided for any claims related to the Covid shows a complete lack of responsibility to your customers. I am embarrassed to have ever taken out a policy with Fast Cover, and will ensure no-one I know ever makes the same mistake.

Troy Oliver

26 November 2020, 14:11 PM

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Fast Cover review average
Fast Cover Fast Cover
7.9
Overall Rating 82 reviews
  • Awesome 55
  • Good 13
  • Average 4
  • Bad 3
  • Terrible 5
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