Insurance reviews
Get the lowdown on Australian insurers by reading insurance reviews and customer ratings. Better still write a review to have your say!
Customer insurance reviews
Get the lowdown on Australian insurers by reading insurance reviews and customer ratings. Better still write a review to have your say!
Peace of Mind
I was glad no one got sick
Glad to have cover if someone got sick.
Peace of mind having cove...
7yr old son had appendix o...
I used to be a travel agent for 13 years pre Covid. We always sold a different insurance company but ...
Great price, disappointing...
Price for cover is excellent, including rental car excess and rock climbing cover.
Upgradin...
value for money
My friends and I always use one cover as it is great value for money and cheaper than other big name ...
Caring
When I needed help most, 1Cover really came through for me, covering all hospital and ambulance costs...
Had to make a Claim
2 wk prior to our cruise, hubby became ill. I filled in online for claim uploading the paperwork need...
Easy to claim, great value...
Insurance companies really show their colours when it's time to claim, and I couldn't fault 1...
Excellent service and comm...
Cancellation of intended trips is a stressful process and full of unknowns. This company was responsi...
Absolutely amazing custome...
I had to deal with a stressful family situation during my last trip. The empathy, professionalism and...
Very Disappointed
READ the FINE PRINT. There are so many exemptions that making a claim is almost impossible.
Lost...
Excellent service and comm...
Cancellation of intended trips is a stressful process and full of unknowns. This company was responsi...
One of the better travel i...
On the whole a responsive and reasonable TI company. The only issueI have is that if an airline cance...
Value for money
Good coverage of pre existing medical conditions price competitive.easy to purchase online website ea...
Travel Insurance
I have been using 1Cover for many years when I travel overseas. I find their rates as competitive as ...
It was a thorough and very...
I have used them for many years but have never had to put in this type of claim before, so one is ini...
Took a month to process, r...
Every single email you send takes up to 10 BD for a response. So if you are missing any information a...
very happy with all aspect...
We are an older couple and travel insurance quotes are hard to come by or very expensive. We found 1...
Just a bad policy - do not...
Their travel insurance policy:
1. Has no provision for force majeure. If you need to change your ...
Submitting a Claim
The Customer Service has been amazing! I was dubious when I could not contact 1Cover by phone but th...
Broken arm in bali
Best $130 I've ever spent, after tripping over in Indonesia, I required emergency surgery and 4 d...
Failure to cover flight ca...
Took out insurance in good faith but apparently should have read the fine print. My flight was cancel...
Absoulte SCAM, beware
I’ve been waiting MONTHS and MONTHS on end for anything. They have specifically designed it this way ...
customer friendly
The last hassle that you need when your partner becomes sick just before you are to go on holiday is ...
I used to recommend them b...
Both myself (as an official trip leader) and my other leaders used to use and recommend this company ...
Excellent choice
The big trip to France. Itinary Day 4, tripped on uneven footpath and landed on my hip. I could not g...
Let down by Webjet, again....
Do not utilise the Webjet insurance service, do your research. There is a reason why there is so many...
Worst insurance company ev...
This doesn’t even deserve one star, pathetic excuse of a company. If you would prefer to throw your h...
Great price and no hassles...
Used 1cover, as they offered a great price. No hassles making a claim online. Also, company was very ...
Low cost insurance but exc...
We had an expensive holiday booked, Airlines and cruise. Unfortunately I got sick and we had to cance...
Hassle Free Claim
I recently placed a Family Emergency Claim with Zoom and it was processed within 2 weeks. The whole p...
1Cover AMAZING
Claim process so simple and easy.
customer service went above and beyond to make sure my family ...
Medical insurance claim
Lodged a medical insurance claim which was simple and straightforward. Claim was processed quickly an...
Hid behind "fine print" to...
1 Cover hid behind "Fine print" to reject a travel claim. We cancelled a holiday to Bali as my mothe...
Should've read the rev...
Same experience like everyone else. Flight cancelled when I was at the airport with kids late night a...
Great service!
After having some medical issues in the USA and submitting a claim to 1Cover they were very helpful, ...
Choose another insurer
Insure and go top tier coverage does not cover natural disaster. This means anything even slightly re...
1Cover Travel Insurance
I have used 1Cover Travel Insurance for many years now and have always had good service.
My last...
6 months insurance to Indo...
I highly recommend you guys to all my friends after the experience I had! 1cover was very kind and pa...
DO NOT use this company
We used this company recently and had to use their services ( never had to in the past) the process t...
1Cover to the rescue with ...
I was very relieved that I chose 1Cover on a recent holiday to far North Queensland.
I had the u...
My refund was very quick
I phoned the claims department and explained my situation that I wasn’t able to travel to my destinat...
Hassle free claim and spee...
Due to sudden illness we couldn't travel, when we placed the travel insurance claim we received...
Disappointing is an unders...
We took out a comprehensive policy for a long overdue holiday. After taking out the policy, medical ...
Relax and enjoy your holid...
I feel at ease when I travel knowing that 1 cover is there to support me if I need it. I have had to ...
Claim not fairly treated
Claim was made for a missed flight resulting in needing to buy a new ticket and that was not paid. Wh...
SCAMMERS! AVOID AT ALL COS...
The worst decision I ever made in my life was to buy "travel insurance" from this corrupt, incompeten...
Simply the Best
All you will ever need in travel insurance. Very professional and supportive through the claims proce...
Cancelled trip due to trav...
After supplying all the relevant paperwork required to support my claim, it was reviewed and I had an...
Medical claim
I sent in my claim about a week after arriving home and within a week I had the claim processed and r...
Very bad experience - I wa...
Allianz Global Assistance ripped me off for money. They charged my card 4 times for something which I...
They can take away their logo... but they can never take your freedom of speech.
Don’t forget to rate your insurer!
Definitely would use again...
Claim was easy to submit online and Brett got back to me in a timely manner with additional supportin...
Forgotten item
I inadvertently only added one of two medication receipts to my original claim. I emailed 1cover. It ...
Quick and easy travel insu...
It's a little difficult to provide a full review as I did not need to make a claim (which ultimat...
Great service & quick ...
We have used 1Cover on numerous occasions and we have had to claim a couple of times. We find the cla...
Quick response
I was happy with return response time regarding my claim. 1 Cover covered my expenses except the $200...
Efficient claim process
I was happy with the way my claim was settled. But like many travel insurance companies these days, t...
Waiting over 2 months and ...
I purchased travel insurance for $500, and my claims experience has been an absolute nightmare.
I...
Great cover options
Fast, efficient and great options with the policy.
All sorted within minutes on the day of travel...
Decent pricing
For a family of 3 it was really good highly recommend it they’re reputable I recommended it to myself...
Bit of a scam
They don't tell you that things depreciate and you will never recover the value of what you paid ...
Very Poor Service after 10...
I was very disappointed in the service I received from 1 Cover recently.
I have been a customer f...
Very quick response and pa...
Although quite entailed with regard to documents required to substantiate a claim, I am an older woma...
Good until you need to cla...
Make sure you read everything. lost my kindle on the plane I said the last time I saw it was in the o...
Cover More
From my experience they were very professional. I submitted all the required documentation as request...
Scam artists
VOID AT ALL COSTS! They received all my information, approved for me to get my phone repaired, then o...
Help when a errors and cha...
On our trip, we had a fight time change prior to leaving. But the change time between domestic and in...
Travel Insurance made Easy...
I have used Fast Cover Travel Insurance in the past. I did however compare the various other policie...
Fast resolution
Very pleased with the quick response to our claim. Once we had submitted the requested paperwork the ...
Fantastic product, service...
Back in 2019, I sent an email to Zoom as follows:
"Hi there Zoom peoples,
Just wanted to...
Amazing service from start...
I recently broke my ankle overseas, and 1cover were there to help. From helping me out at the hospita...
Claim process
While still at sea the claims team worked with me via email to help complete my claim. They were frie...
easy to deal with
never expected to use travel insurance but very happy to have it, used it and the experience was just...
Single-point of contact ma...
I had a terrible time with Qantas leaving me and my partner stranded overseas after a cancelled fligh...
easy to purchase, good pri...
I've used 1cover regularly over the past ten years. Always a good price, and on the one occasion...
DO NOT BUY the RAC Travel ...
I bought RAC travel insurance when I was traveling for holidays in December 2022. My mother died and ...
Should be a NCB or loyalty...
We only go with one cover because it is the least expensive. We have travelled over 30 times and paid...
INSUREE BEWARE
The worst travel insurance company. Not even worth paying for insurance through them as have spent mo...
Zero support and assistanc...
Insure and Go quite happily took a £2,500+ travel insurance premium from my grandmother, however,...
Unbelievably fantastic, re...
I am so so grateful to 1 Cover, I got incredibly unwell in Peru and ended up in hospital by myself. N...
Very difficult to contact ...
I needed to make a minor adjustment to my policy and due to it being extremely difficult to contact, ...
Zoom Comprehensive Travel ...
Made a claim for medical expenses re catching covid and will receive all back less the $200 excess. ...
I highly recommend the ser...
Good day everyone, my names are Stacy Dickson Miller. I'm from GA, United State. Am a single Mom ...
NIB Worst Travel Insurance...
My airline didn't show up during my trip between states and I had no idea until I showed up at th...
First Cover Travel Insuran...
I submitted claimed that my wife has been sick on holidays.First Cover Travel Insurance gave me time ...
Winter sports fun for 8 we...
Great supportive staff who were very knowledgeable about the product. Gave good direction and suggest...
Do not use Tick - terrible...
Tick Travel Insurance took over 5 weeks to reject a simple delay of travel claim. Reasonable expectat...
DO NOT BUY the RAC Travel ...
I bought insurance to travel for holidays. My mother died and I have to come back. I provided all inf...
To Alllianz customer
I write review here to warn those who still have insurance policy with Allianz. I paid 2K premium fee...
They can take away their logo... but they can never take your freedom of speech.
Don’t forget to rate your insurer!
Faultess communication and...
This was the first time we had claimed on a travel insurance policy. The communication from 1Cover wa...
Not recommended if you act...
I feel like world nomads is “highly recommended” by all these paid travel bloggers who have never act...
NIB Don't Pay, they do...
- Claim for a cancelled trip due to serious injury submitted 12 Dec 2022 with medical records.
- ...
Excellent service, we are ...
ZOOM Insurance processed timely our claim for a Hospital treatment of our son in Philippines, and app...
No Response No Communicati...
No form of Response or communcation from Zoom Travel Insurance for 2 weeks after purchase, They apol...
Unprofessional and mislead...
My flight was cancelled due to engineering issues and, consequently, I missed all of my internal flig...
Easy to purchase, well-pri...
Really easy to purchase this cover (and understand what would be covered), much better pricing than o...
They DO NOT PAY when somet...
To make a claim, you need "ALL ORIGINAL receipts as a proof of ownership/value for the items that you...
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