Overall
3.0
Overall
Customer Experience
1.0
Customer Experience
Value for Money
5.0
Value for Money

Budget Direct review by AshtonR33

Terrible claims service, rude customer service

I joined Budget Direct 6 months ago and I have made 1 claim. The process to sign up was troublesome especially with the proof no claims discount. The claims process is terrible too with really rude customer service reps and very slow response. I will be looking for other insurers once by insurance runs out.

AshtonR33

20 Mar 2013 16:03

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Budget Direct review average

5.4

Overall Rating 73

Awesome 26
Good 10
Average 2
Bad 8
Terrible 26

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Thomas Rawinski 25 March 2024, 11:20 AM

1.0

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0 comments 0 likes 0 dislikes

Hushang Amini 17 November 2023, 01:49 PM

Terrible claim services

among our 5 vehicles insured by Budget direct , we had no claims for 5 years , one of our cars had an accident , after 21 days , the vehicle is not touched yet and they are not sure when the car will

MKB 17 November 2023, 01:45 PM

Unethical and unsympathetic

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Terrible claims service, rude customer service

AshtonR33

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Disgraceful Insurance Company

Terrible claim services

Unethical and unsympathetic

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