Budget Direct reviews
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overall rating 5.4 73 reviews
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Customer Experience
5.1
- Awesome 21
- Good 15
- Average 1
- Bad 5
- Terrible 31
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Value for Money
5.5
- Awesome 22
- Good 15
- Average 7
- Bad 2
- Terrible 27
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Claims Experience
3.7
- Awesome 12
- Good 4
- Average 2
- Bad 3
- Terrible 26
Disgraceful Insurance Company
I would rate lower if possible. I was hit from behind while stationary, raised a claim with Budget Direct and provided as much information as I was given by the other driver. Repairs get booked for 4
Terrible claim services
among our 5 vehicles insured by Budget direct , we had no claims for 5 years , one of our cars had an accident , after 21 days , the vehicle is not touched yet and they are not sure when the car will
Unethical and unsympathetic
Had to claim for rogue vehicle driving into my property and damaging my car. I was not home at the time although the police did attend. I have never received worst service since I made a claim. Despit
Great Insurance..... UNTIL YOU ACTUALLY HAVE TO MAKE A CLAIM!!
Had to claim for rogue vehicle driving into my property and damaging my car. I was not home at the time although the police did attend. I have never received such bad service since I made a claim. Des
Insurance that includes being misled, bullied, ignored and even losing your car for two weeks!
Budget Direct's preferred towing company tried to charge me $120 to take my car to be repaired. I refused to pay this fraudulent scam attempt, so they impounded my car at their tow yard for 2 week
Terrible company
Worst customer experience ever terrible company terrible service 4 month wait for car repairs not good enough warning to others
Terrible service and opportunistic
Refuse to refund our access for a claim which was not my fault. Could not provide details of other driver because he was hostile and refused and drove off. reported to Police and they have all details
Constantly on the phone to tow my car and fix it!
On 11/6/22, my car suffered accidental damage in Mansfield after running over exposed rebar, bursting the hydraulic line on my Honda Civic, making it undrivable.<br/><br/>Over the next two weeks, it
Constantly on the phone to tow my car and fix it!
On 11/6/22, my car suffered accidental damage in Mansfield after running over exposed rebar, bursting the hydraulic line on my Honda Civic, making it undrivable.<br/><br/>Over the next two weeks, it
Don't use budget direct look elsewhere
20 words is not enough. Stay clear as you will just have stress if making a claim. 7 weeks and still waiting.
budget service and competence
Awful company. Budget price clearly equals budget service and competence. I've had experience with other insurers for both work and personal vehicles. This has been the most frustrating experience
A DISGRACE
Do not use...<br/> <br/>Independent report after repair, showed horrendous work, non compliance and repaired the car when it should have ridden off <br/>They are a disgrace.... pay a little more on
Fine until you need them
Polite to you until you need to claim - then you'll have to fight tooth and nail for help.
Affordable option
I've been with them for a couple of years and only had a great experience. Each year I compare premiums against other insurers and never found a better deal. Even comparisons sites told me 'st
Do not trust
Do Not Trust Budget Direct<br/>Our vehicle was involved in a not at fault minor collision which occurred in a car park. We were directed to present the car to their repairer where after a week we were
Budget Direct Car insurance reviews
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