Budget Direct reviews
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overall rating 5.4 73 reviews
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Customer Experience
5.3
- Awesome 21
- Good 15
- Average 1
- Bad 5
- Terrible 31
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Value for Money
5.6
- Awesome 22
- Good 15
- Average 7
- Bad 2
- Terrible 27
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Claims Experience
4.3
- Awesome 12
- Good 4
- Average 2
- Bad 3
- Terrible 26
Disgraceful Insurance Comp...
I would rate lower if possible. I was hit from behind while stationary, raised a claim with Budget Di...
Terrible claim services
among our 5 vehicles insured by Budget direct , we had no claims for 5 years , one of our cars had an...
Unethical and unsympatheti...
Had to claim for rogue vehicle driving into my property and damaging my car. I was not home at the ti...
Great Insurance..... UNTIL...
Had to claim for rogue vehicle driving into my property and damaging my car. I was not home at the ti...
Insurance that includes be...
Budget Direct's preferred towing company tried to charge me $120 to take my car to be repaired. I...
Terrible company
Worst customer experience ever terrible company terrible service 4 month wait for car repairs not goo...
Terrible service and oppor...
Refuse to refund our access for a claim which was not my fault. Could not provide details of other dr...
Constantly on the phone to...
On 11/6/22, my car suffered accidental damage in Mansfield after running over exposed rebar, bursting...
Constantly on the phone to...
On 11/6/22, my car suffered accidental damage in Mansfield after running over exposed rebar, bursting...
Don't use budget direc...
20 words is not enough. Stay clear as you will just have stress if making a claim. 7 weeks and still ...
budget service and compete...
Awful company. Budget price clearly equals budget service and competence. I've had experience wit...
A DISGRACE
Do not use...
Independent report after repair, showed horrendous work, non compliance and...
Fine until you need them
Polite to you until you need to claim - then you'll have to fight tooth and nail for help.
Affordable option
I've been with them for a couple of years and only had a great experience. Each year I compare pr...
Do not trust
Do Not Trust Budget Direct
Our vehicle was involved in a not at fault minor collision which occur...
Poorest customer service e...
Poorest customer experience ever: was in a phone queue for ages, as a result I reverted to the SMS se...
Car Theft Claim Rejected -...
Been the victim of a crime is never nice. Having an insurance policy is supposed to mitigate the fina...
Nightmare claims
They love to take your money. But except you to jump through so many hoops to make a claim.
Smal...
Rubbish insurance
I have been with Budget insurance for close to 5 years and unfortunately had two accidents that were ...
If you want a company that...
After being involved in an accident that had occurred late last year that wasn't my fault I had m...
Charming when signing you ...
My son who was a nominated driver, while driving my car had a minor accident, I then went to claim so...
Budget are a joke. Their n...
The vehicle was a stock standard hatch. Yet, once I mentioned that their was a sound system in the ve...
Make an informed decision
BD wanted to up the premium by $20 p/m stating "moving interstate can attract additional fee...
Cheap but nasty
Good price but terrible claim service.
I was with AAMI for many years but found there prices cree...
Horror Christmas Present
Our family has just received the worse Christmas news from budget direct car insurance today. Our cla...
Insurance for Ford T
Happy with my current Insurer Budget Direct who offer the cheapest deal on car insurance. I have been...
Extremely frustrating and ...
Very frustrating and unfair service
Very simple task Budget couldn't do and couldn't...
Within the Budget
My experience with Budget Direct has been really good. They might be one of the cheaper options for a...
Excellent Budget Car Insur...
Budget has the cheapest comprehensive car insurance that I could find, easy application process and t...
BUDGET
Great insurance provider, aways helpful when needed! Really short waiting times on the phone and its ...
budget direct review
Cheapest option i found for 1 year car insurance compared to other companies on the market. I havent ...
It's Budget love....Budget...
Budget Direct offer full comprehensive car insurance at the most competitive price there is. Topped o...
Car Insurance
Budget Direct have proven to be fast, efficient and friendly. Continuous support and competitive pri...
Good value insurance
Haven't had to claim yet so can't comment on that but so far have experienced quick and helpful custo...
NA?
Only have had to make 1 claim and it was very easy. Their online portal is easy to use and has everyt...
Car insurance- budget dire...
I have been very happy with budget direct so far. They have provided me with the best value on my com...
Great experience!
I recently was in my first accident and as I was on my probationary license it was very daunting. Whe...
These guys know what they'...
My cars butt is bigger than Nicki Minaj's...seriously. So you know it tends to get in the way. I've b...
Budget Direct
So far so good, I am yet to make any claims. It is reasonably priced as I am a P plater however I kno...
great car insurance
Very happy with the value for money and customer service. Budget direct are much cheaper then many ot...
Car insurance 101
Budget Direct have been nothing but helpful since switching over to them post an accident with anothe...
Outstanding service
The staff are always very friendly when I contact them. The pricing is reasonable and the service fle...
Budget by name and nature
Ok rate wise but customer service is poor in my experience. When trying to talk with them, I was ofte...
budget
seem to be a reasonable price no issues as yet, well know company with good history . i am pleased so...
Car insurance
Great value, great customer service always helpful with my claim enquiry. Have combined car & home an...
Ripping off young teens
I had an accident(not my fault), and budget tried to raise my premium an extra $1000! how is that rig...
Budget Direct are the Bomb...
Budget direct are absolutely brilliant! I got a quote from a different company for car insurance and ...
Budget Direct
I used compare the market to find the cheapest insurance company for my new car. Budget Direct was by...
Great great great
I got Great service and really cheap. I get help when i needed it really quickly and it was very frie...
insurance changeover
Switched my car insurance to budget direct from aami. Was great customer service, lady was very helpf...
Great choice
No problems so far. I got a cheap quote after shopping around and they bet it. I looked at reviews on...
Budget Direct
I found budget direto be the best value for money when comparing insurance as a p plater. I called th...
Car insurance with Budget ...
The customer service was good, knowledgeable and courteous. Able to help me get the best deal possibl...
budget direct service
they are great to deal with much better than my previous insurer to deal with customer service was ve...
DO NO USE BUDGET
WOW where to start what a hassle these guys are. they may sayu they are the cheapest but the y are th...
Great priced car insurance...
Budget direct is a great insurer with very competitive prices. They processed our claim in a professi...
raising my premium for no ...
I was involved in a car accident which I was not at fault, yet budget tried to raise my premium by $1...
Always a great experience!...
budget direct is good company to trust. we always have great experience with them
Terrible claims service, r...
I joined Budget Direct 6 months ago and I have made 1 claim. The process to sign up was troublesome e...
Sneaky with hidden fees
I switched over to them because it was a $100 savings on my policy with AAMI. I provided them proof o...
Review for budget direct c...
Switched to Budget to save some money, ended up paying more. I never made a claim for as long as I wa...
Going elsewhere following ...
We are customers who have been with them for more than 5 years, for both home and car insurance. It w...
Ridiculous run around
After holding my rating 1 for 20 years, they requested for proof which was e-mailed and faxed to them...
Do not insure with Budget ...
Do not insure with Budget Direct. They find all sorts of excuse not to approve your claim. They sound...
Massive savings and top re...
I saved almost $300 switching to Budget from RACV 3 years ago. That was a substantial saving so I wen...
Kind and friendly staff
After reading some reviews be disappointed customers I decided to go back to our original insurer, be...
Bargain premiums and good ...
I hit a tree a couple of years back and my car was written off. I made a call to Budget Direct and th...
Awesome service, recommend...
My wife hit the sides of my car against a pillar and had to write off the passanger side doors. I ran...
Very happy with the saving...
They provided the same cover as my current insurer but at a much lower premium. Very happy with the s...
Happy with speed and level...
I lodged a claim for damage to my car in an accident. Since, it was not my fault my claim was approve...
Watch the price hikes afte...
I joined Budget because they were much cheaper that I was paying for. However, after a small claim of...
Excellent experience with ...
A car ran into the rear of my car and damaged my bumper and dented the boot door. The door wouldn't c...
Great insurance prices, di...
I had not actually made a claim from Budget yet but what I like is their lower premium. If you think ...
Budget Direct car insurance reviews
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