Overall
1.0
Overall
Customer Experience
1.0
Customer Experience
Value for Money
1.0
Value for Money

Budget Direct review by Marcel

Poorest customer service experience ever

Poorest customer experience ever: was in a phone queue for ages, as a result I reverted to the SMS service, which left me waiting another near 30 minutes, then sent me to a authentication website that wasn't working and then rejected my request for a call to resolve this matter and advised that they are unable to process my request to stop renewal of my comprehensive insurance. To make matters worse the customer service rep didn't want to provide their name and decided to end the conversation without an outcome. My advice to anyone is to go for other insurers that respect their customers, rather than just want to empty their pockets.

Marcel

04 Feb 2021 13:02

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Budget Direct review average

5.4

Overall Rating 73

Awesome 26
Good 10
Average 2
Bad 8
Terrible 26

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Budget Direct

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Thomas Rawinski 25 March 2024, 11:20 AM

1.0

Disgraceful Insurance Company

I would rate lower if possible. I was hit from behind while stationary, raised a claim with Budget Direct and provided as much information as I was given by the other driver. Repairs get booked for 4

0 comments 0 likes 0 dislikes

Hushang Amini 17 November 2023, 01:49 PM

Terrible claim services

among our 5 vehicles insured by Budget direct , we had no claims for 5 years , one of our cars had an accident , after 21 days , the vehicle is not touched yet and they are not sure when the car will

MKB 17 November 2023, 01:45 PM

Unethical and unsympathetic

Had to claim for rogue vehicle driving into my property and damaging my car. I was not home at the time although the police did attend. I have never received worst service since I made a claim. Despit

Poorest customer service experience ever

Marcel

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Disgraceful Insurance Company

Terrible claim services

Unethical and unsympathetic

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