Terrible experience

I went with Suncorp car insurance because it was recommended by the dealer I bought my car from. It was also cheapest & I didn't read any reviews which I now regret. I made a claim after a van turned into my lane while I was parked at a traffic light, crushed the drivers side door & failed to stop after the accident. After I made my claim online a Suncorp rep rang me & insisted I pay the $600 excess fee immediately despite the fact I was not at fault & police & friends assured me this was not necessary. The rep was intimidating & rude. I actually went out & photographed security cameras for Suncorp to review before they stopped demanding payment. They made me feel like dirt. After having the drivers side door repaired by the smash repairer - there was no choice of repairer - I discovered the entire front of my car was peppered with countless small dents & scratches. They also left splotches of paint & some black gunk & did not replace the aerial which I thought they'd broken but found much later on the passenger side floor. I contacted Suncorp who sent an inspector over to assess the damage. He declared they were "stone strikes" & must have happened prior to repair. I had a full inspection done on the car before purchase a year ago & did not incur the damage myself. The marks had also been painted over which the manager of the smash repairer, said was "probably done as a courtesy" at the time of repair. After a lengthy & very stressful battle with Suncorp & having another inspector over, they finally agreed to have the damage repaired. Over this time my mother was diagnosed with Alziemer's disease & is slowly dying. When I took the car in for an estimation on how long it would take for repair, the manager was on leave & the owner of the smash repairer saw me. It was back to square one where he refused to fix the damage as agreed. He told me that Suncorp had told him not to touch the car either. I have anxiety & depression & I can't face any more aggravation at this time. After many stressful months of fighting for justice I've given up for the sake of my health. I would not trust either Suncorp insurance or their affiliated smash repairer with your car. I hope my story might save others from what I've been through.

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