Overall
2.0
Overall
Customer Experience
2.0
Customer Experience
Value for Money
2.0
Value for Money

HCF review by wilco9

Claiming process too long

I tried to make a claim, provided all the required documentation but they kept asking for more. They are supposed to give a reply within 5-7 days before my operation but is it now past that. I am not sure why is it taking them so long when I have already provided them details regarding my health conditions. I now have sought the help of the Financial Ombudsman Services and they said that I should be entitled for my claims.

wilco9

21 Feb 2013 23:02

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HCF review average

5.8

Overall Rating 33

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Laura 05 January 2022, 02:09 PM

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Crystal Tse 19 February 2020, 10:06 AM

Don't trust or rely on your "advice" incompetent and misleading

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Anke 29 March 2018, 11:35 AM

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Claiming process too long

wilco9

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The worst. And don&#39;t provide any benefits to loyal customers

Don&#39;t trust or rely on your "advice" incompetent and misleading

HCF does not negotiate with customers

We've helped thousands of Australians find the right travel insurance

The worst. And don't provide any benefits to loyal customers

Don't trust or rely on your "advice" incompetent and misleading