HCF customer service needs a huge improvement if they want me to stay with them the next year. The person on the phone was rude and impatient. When I like to have an answer elaborated, I was replied in a discontented and condecending tone.
I've been a loyal customer of HCF for 6 years and don't normally need to make any claims. The one time I needed to make a claim for optical glasses the business was unable to process due to th
I have had spoken to multiple staffs on their hotline to resolve a simple enquiry. I ended up with an answer and acted on the advice I was given. And when I end up claiming on the spot, it turned out
Been a customer for 20yrs and without knowing HCF they changed the current cover I had to not include bariatric surgeries - I previously had this surgery covered by HCF and now need revision due to a
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