NIB health insurance company needs a lot of improvement. The customer service department is rude, and does not know understand their processes well. The claims department is very slow with processing the claims.
I ask before to go to the hospital and they said yes you are covered, then I went, I place the claim and they are not accepting the claim, customer service only said sorry and the last one said is not
They are bad in customer service providing false information, one you paid they said submit the claim and you are getting 0 dlls, this seriously happens to me in a claim for hospital
Stay away from NiB, been with them for 15 years and they give you nothing back. They are jacking up the fees even when people are doing it tough during covid. It's profits first and last with NIB,
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