Buyer Beware

After waiting on the phone for over 30 minutes to make a claim after the recent devastating storm that hit Hunter and the NSW Central Coast I was told an assessor would contact me in a few days. A week later I again waited on the phone for quite some time to ask why I hadn't got a call. seems that all the details I provided on my first disappeared. I went through all the details again to be told I I would not be covered for the food spoilage that occurred during a three day blackout. I told the operator that both NRMA and GIO are not only paying claims to their customers but are waiving the excess. The operators response was well my insurance company is not doing that...so The first time I have ever tried to claim and this is how I am treated. Needless to say I will be cancelling my insurance with comminsure and going with NRMA or GIO.

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