Overall
7.0
Overall
Customer Experience
7.0
Customer Experience
Value for Money
7.0
Value for Money

Medibank Private review by drlong2

Excessive waiting periods for some benefits

Three months ago, we purchased the Silver Paw Cover plan from Medibank for our cat. The purchase was made online and we didn’t experience any trouble during the process. The plan is suitable for our needs although the 6 month waiting period for cruciate ligaments injury seems excessive.

drlong2

21 Feb 2013 23:02

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Medibank Private review average

4.0

Overall Rating 17

Awesome 3
Good 3
Average 1
Bad 1
Terrible 9

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Fran 09 November 2021, 07:01 PM

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Ben 20 April 2021, 01:27 PM

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Medibank Private

Fran 09 November 2021, 07:01 PM

1.0

Terrible customer service towards long standing customer

Customer over 7 years for two dog policies. Charging me over double cost of new policy customers. Don’t look after long standing customers. Disgusting customer service. Rip off. Cut and paste email cu

0 comments 0 likes 0 dislikes

Ben 20 April 2021, 01:27 PM

HORRIBLE

Have no idea what they are doing. Will do anything to avoid paying out on a claim. Poor service, no care factor. They just want your monthly payment and that's where it starts and stops!

Krystene Carre 17 August 2020, 06:40 PM

9.0

Money well spent

We had Medibank pet insurance for our dog for over 11 years, only claimed a couple of times but always a quick easy hassle free process. She was recently diagnosed with cancer and we spent over $2000

Excessive waiting periods for some benefits

drlong2

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Terrible customer service towards long standing customer

HORRIBLE

Money well spent

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