Medibank Private reviews
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overall rating 4.0 17 reviews
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Customer Experience
4.0
- Awesome 2
- Good 4
- Average 1
- Bad 2
- Terrible 8
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Value for Money
3.6
- Awesome 0
- Good 5
- Average 3
- Bad 0
- Terrible 9
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Claims Experience
2.7
- Awesome 3
- Good 0
- Average 1
- Bad 1
- Terrible 9
Terrible customer service towards long standing customer
Customer over 7 years for two dog policies. Charging me over double cost of new policy customers. Don’t look after long standing customers. Disgusting customer service. Rip off. Cut and paste email cu
HORRIBLE
Have no idea what they are doing. Will do anything to avoid paying out on a claim. Poor service, no care factor. They just want your monthly payment and that's where it starts and stops!
Money well spent
We had Medibank pet insurance for our dog for over 11 years, only claimed a couple of times but always a quick easy hassle free process. She was recently diagnosed with cancer and we spent over $2000
Don’t waste your money
They are a useless company. They will do everything in their power not to pay out a claim. Every claim is a drama that takes weeks to resolve. If your pet has visited the vet prior to joining, they w
Older dos discriminated against by Medibank
Have 2 dog insured by Medibank , or should I Say HAD 2 dogs insured,,,, I Just cancelled my 2 dogs membership because their premium jumped again by another 20% to be a combined $2,005.67 for One 8 ye
Pathetic and useless! Don't waste your time!
They like to take your money but don't pay you out even though the vet was kind enough to assist in filling out the form and attaching ALL the necessary documentation. They then send out a standard le
Like pulling teeth
Like to take your money but don't like paying out like pulling teeth they brake everything down under two hundred dollars so you can't make a clam and it takes months to get a response please resubmit
Pet Insurance Review
The worst pet insurance company that you could ensure your pet with. They will take your money but not pay out any claims. They look for loop holes and cracks in your pet's vet history, no matter h
Medibank Private Pet Insurance
I am unable to give any stars as I would rate this company very poor due to the fact that they never want to pay a claim, but they are happy to take your money for the premiums. They constantly look
This company is completely useless!
DO NOT USE MEDIBANK PRIVATE PET INSURANCE!! These people are completely useless. After having to send them the same documentation 5 times about Rosso's previous history, we finally got a result
Helpful customer service over the phone
We purchased their Bronze Paw Cover that covers only accidents for our 2 dogs in November 2012. The purchase was done over the phone. The customer service people there were helpful. Thankfully we have
Only offer basic products with limited options
While shopping for insurance for my cat, I researched products offered by Medibank. They offer only basic products with limited options. The quotes were also a bit on the high side so we ended by not
Excessive waiting periods for some benefits
Three months ago, we purchased the Silver Paw Cover plan from Medibank for our cat. The purchase was made online and we didn’t experience any trouble during the process. The plan is suitable for our n
Claims process took 2 months
I have the Bronze Paw Cover for our dog, who broke his hind leg in a collision with a golf cart. We got it treated and filled the claims form downloaded from Medibank's website and sent it within 7 da
Helpful customer service
Our dog is insured by medibank's Gold Paw Cover. Their customer service is quite helpful and till now we have claimed routine and preventive care benefits 4 times. Each time the claims were settled wi
Medibank Private Pet insurance reviews
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