Insurance reviews
Get the lowdown on Australian insurers by reading insurance reviews and customer ratings. Better still write a review to have your say!
Customer insurance reviews
Get the lowdown on Australian insurers by reading insurance reviews and customer ratings. Better still write a review to have your say!
Useless - waste of money
They found loopholes for every claim. My recommendation is Save your yearly money and use that for yo...
Very happy with petsy pet
We would have been out of pocket by more than 3500 and even if you add up the money I've paid for...
Very happy with petsy pet
We would have been out of pocket by more than 3500 and even if you add up the money I've paid for...
Quick claims and good serv...
Petsy was easy to communicate with as we made a claim on our beloved Nala. The process was fast and d...
Terrible customer service ...
Customer over 7 years for two dog policies. Charging me over double cost of new policy customers. Don...
Great service
The customer service here was more than above average. More than happy to write this review. They rea...
HORRIBLE
Have no idea what they are doing. Will do anything to avoid paying out on a claim. Poor service, no c...
Underhanded Pet Insurance
Impossible to cancel policy. I provided them written notice, a claim was accidentally submitted 2 mon...
Really easy to deal with
Customer service is very helpful and they made sure i understood everything which was very different....
Good customer service
Really supportive customer service team and I did a lot of research on what was best for my dogs and ...
Money well spent
We had Medibank pet insurance for our dog for over 11 years, only claimed a couple of times but alway...
Petsy Pet Insurance
I took out Petsy pet insurance, never taken out pet insurance before and the team at Petsy were so he...
Petsy Pet Insurance
I took out Petsy pet insurance, never taken out pet insurance before and the team at Petsy were so he...
Pet Care insurance - affor...
Thank you very much for cheaper prices from petcare.com.au and its easy to get pet insurance quote as...
Absolutely terrible claims...
The worst claims experience i've ever had and i work in insurance myself so i have had a lot of b...
Don’t waste your money
They are a useless company. They will do everything in their power not to pay out a claim. Every clai...
PetCare Pet Insurance was ...
Had PetCare Pet Insurance, its worth for the payment you do monthly, recently I claimed my vet bill, ...
AVOID!!!!
Insurance for my 3 year old dog (that I have NEVER claimed anything for) has gone from $87 a month to...
Astonishing 247% premium h...
Policy for life - if you can afford the premium hikes!
Pet Plan was always one of the more expens...
Unable to claim
Very dissaponted . I rang regards to my pet policy insurance is cancelled or not because I will have...
claim
My dog got injured at a dog park and i claimed within days of the vet visit and im so glad it wasn...
WARNING: Never use them
I just cancelled my policy, they have hidden costs and truths, they refused to allow me to cancel the...
Not an issue with any clai...
We bought insurance, within 30 days of purchase my beautiful dog cut his paw open and needed surgery,...
Trustworthy
I work in Insurance myself now and have to say that the value for money of their pet Insurance is sec...
Excellent service fast cla...
Our dog Cooper, was bitten by a snake. The cost of the treatment was more than I expected so I am rea...
Good Value & Great Ser...
I have found PetMed to be excellent value for money. Our cats policy was easy to set up and manage, w...
Best Insurance experience ...
My puppy had a FREE 6wk Petplan Insurance from the breeder. in the first 4 weeks the pup got into all...
They Just don't Pay
My dog went in to the Vet for an ear cleaning. 9 months later, the dog had an ear haematoma. PetPla...
Premium prices skyrocket a...
2013 premium $36, 2014 premium $44, an increase 33% 2015, premium $64 an increase of 45%. Poor claim...
untruth
They advertise 80 per cent back- lies- I had a bill for $750 and they paid $50 and that's not 80 ...
Woolworths pet insurance
Not very happy, paid $84 a month and they found loopholes every time we made a claim so that they did...
Ridiculous
Just try to get in contact with them, it's impossible. The waiting time for payment ridiculous. The r...
Woolworths Vs RSPCA pet in...
Best value in our experience. Tried RSPCA insurance, complete waste of money having to dispute e.g. $...
Scam throw your money in t...
lying scam artist making profits, they don't cover hardly anything and claim every thing is pre exist...
Umbrella Clauses Can't Can...
They won't let you cancel if you have received claims. They also have a tiny clause in there that eve...
Distressing...They didn't ...
Paid premiums for 2 years. Dog had surgery with complications. 6 weeks later after 4 more surgeries w...
Will try and get out of pa...
$800 prescription diet, only paid $116.55
Corrupt company. They have taken 6 years of insurance p...
Older dos discriminated ag...
Have 2 dog insured by Medibank , or should I Say HAD 2 dogs insured,,,, I Just cancelled my 2 dogs m...
Bee Careful - Get Cover Fo...
I can totally recommend RSCPA for pet insurance. My experience has been great so far (fingers crossed...
Do not use!!!
I have been trying to claim for my almost 3 year old cross breed who has been diagnosed with a neurol...
Pathetic and useless! Don'...
They like to take your money but don't pay you out even though the vet was kind enough to assist in f...
PetPlan are a bunch of inc...
Peplan is the biggest rip off. They try everything to get out of paying claims. They also put up prem...
rip off
be very wary of this insurer . If your dog has hurt one limb they won't insure the other. If they ha...
Like pulling teeth
Like to take your money but don't like paying out like pulling teeth they brake everything down under...
Shocking treatment
The customer service is appalling - they refused a claim for my dog to have laryngeal scarring remove...
Pet Insurance Was Worth Ev...
My beloved Becenji 'Stella' has been insured with Pet Insurance Australia for 3 or so years and Febru...
Pet Insurance Review
The worst pet insurance company that you could ensure your pet with. They will take your money but ...
Medibank Private Pet Insur...
I am unable to give any stars as I would rate this company very poor due to the fact that they never ...
Not impressed
Could cover costs and then send an invoice for the difference. Most families can not afford these cos...
Cheap piece of mind for th...
Joining up
I joined up my, then one and a half year old, cat Mya to Woolworths pet insur...
Never rejected a claim
I've had RSPCA pet insurance for about 7 years (my kelpie is now 15) and it's been pretty goo...
Terrible claims service
They are super efficient when collecting money. Couldn't say the same about their service when making...
Did not cover pet surgery ...
Got top cover 8ws after getting my pup. She had been vet checked. I had to take her to the vet within...
Any excuse not to pay clai...
They try to find any excuse just not to pay your claim. And on the second time, they will put it as a...
Very disappointed
I made an online request for a quote because the premiums are not available anywhere on their website...
This company is completely...
DO NOT USE MEDIBANK PRIVATE PET INSURANCE!! These people are completely useless. After having to s...
Terrible customer service
My Dog had pimples due to overfeeding when he was a pup. 2 years later Real would not cover due to a ...
Real will not cover dogs p...
Real will not cover the cost of my dog's condition stating that is was pre-existing. Surgery is a few...
Terrible customer servic w...
Terrible service. Phone not answered in a timely manner, my claim was rejected because my dog was inj...
Very long phone waiting ti...
I first joined to support RSPCA and haven't made any claims yet. Have tried to call for the past ...
Very unprofessional compan...
Absolutely unprofessional company to deal with. They have no compassion or respect for their customer...
They can take away their logo... but they can never take your freedom of speech.
Don’t forget to rate your insurer!
Did not pay claim
Having been with them for 3 years I went to make a claim but was told they would not pay out. My dog ...
Poor customer service and ...
Poor customer service. Long waits on calls. Payout on claims takes an eternity. The only consolation ...
Lifetime cover under the P...
What I liked about petplan is that they offer lifetime cover compared to other insurers who just cove...
Con men. Terrible customer...
Con men. When my son moved overseas, I took care of his dog. But when it was time to renew, the staff...
Allianz are continually im...
I love the fact that Allianz work so closely with breeders and vets to continually improve their prod...
They can take away their logo... but they can never take your freedom of speech.
Don’t forget to rate your insurer!
Helpful customer service o...
We purchased their Bronze Paw Cover that covers only accidents for our 2 dogs in November 2012. The p...
Only offer basic products ...
While shopping for insurance for my cat, I researched products offered by Medibank. They offer only b...
Cheap prices
Bought a policy online with little fuss. My cat will be covered for illness and accidents. Prices are...
Slow claims process
Had pet plan for 3 years. Had to make a claim when our dog cut his paw and had to be operated. The ch...
Poor customer service, thi...
Poor customer service, calls were either unanswered or left on hold until I gave up. Premiums increas...
Cooperative customer servi...
PetPlan had lot of positive reviews so I purchased their Supreme Dog Plan. Unfortunately, our dog was...
Hard to reach on the phone...
They are hard to reach over the phone, and have poor customer service. Claim takes forever and I had ...
Highly recommend the pet i...
Highly recommend the pet insurance package by 1300 insurance! Cheap and I got a discount for getting ...
Smooth purchase, no proble...
I have just purchased their Standard Dog Plan along with Pet Share option. The purchase was smooth an...
So far so good
So far so good, but I haven’t made a claim yet. I am a bit concerned by the reviews of them by other ...
Excessive waiting periods ...
Three months ago, we purchased the Silver Paw Cover plan from Medibank for our cat. The purchase was ...
Claims process took 2 mont...
I have the Bronze Paw Cover for our dog, who broke his hind leg in a collision with a golf cart. We g...
Impossible and slow custom...
It's impossible to get your call answered by them. E-mails are really slow. I their terms in their PD...
Appalling customer service...
Wanted to cancel my policy but no answers from calls, waited 30 mins on 4 ocassions. So I tried to us...
Impressed with the premium...
My mom owns 3 labs and we were wondering where to get them insured, our main concern was the high pre...
Helpful customer service
Our dog is insured by medibank's Gold Paw Cover. Their customer service is quite helpful and till now...
Unhappy with increased exc...
I was happy with them until I renewed my policy with them, they changed the $100 excess to a 25% exce...
Stay away from Medibank. 3...
I am waiting for nearly 3 months for them to settle a claim. Have called them close to 20 times and h...
Expensive but worth it
After comparing several plans, I purchased the Gold Paw Cover for my kitty 8 months ago. The plan is ...
So far no issues with Alli...
Allianz pet insurance link sends you to pet plan. Seems like they have some agreement, Pet Plan is un...
They can take away their logo... but they can never take your freedom of speech.
Don’t forget to rate your insurer!
Lies, lies, lies
Very convoluted claim process and even worse claim dispute process. Will not cover and "accident" ou...
What is the point of buyin...
First claim was rejected when our dog accidently ate a poison which is apparently an "Illness" and wa...
Go Somewhere else
RSPCA do everything possible not to pay, including changing your coverage after a claim to ensure you...
We've got heaps of customer insurance reviews to help you pick the right insurance policy.