Overall
3.7
Overall
Customer Experience
3.0
Customer Experience
Value for Money
5.0
Value for Money

Medibank Private review by aBoredstone

Stay away from Medibank. 3 month wait for claim

I am waiting for nearly 3 months for them to settle a claim. Have called them close to 20 times and have gotten various responses ranging from 'your claim is already settled' to 'we haven't received the documents.' I will recommend all to stay away from medibank. Very frustrating

aBoredstone

19 Feb 2013 10:02

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Medibank Private review average

4.0

Overall Rating 17

Awesome 3
Good 3
Average 1
Bad 1
Terrible 9

More Medibank Private reviews:

Medibank Private

Fran 09 November 2021, 07:01 PM

1.0

Terrible customer service towards long standing customer

Customer over 7 years for two dog policies. Charging me over double cost of new policy customers. Don’t look after long standing customers. Disgusting customer service. Rip off. Cut and paste email cu

0 comments 0 likes 0 dislikes
Medibank Private

Ben 20 April 2021, 01:27 PM

1.0

HORRIBLE

Have no idea what they are doing. Will do anything to avoid paying out on a claim. Poor service, no care factor. They just want your monthly payment and that's where it starts and stops!

0 comments 0 likes 0 dislikes
Medibank Private

Krystene Carre 17 August 2020, 06:40 PM

9.0

Money well spent

We had Medibank pet insurance for our dog for over 11 years, only claimed a couple of times but always a quick easy hassle free process. She was recently diagnosed with cancer and we spent over $2000

0 comments 0 likes 0 dislikes

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Medibank Private

Fran 09 November 2021, 07:01 PM

1.0

Terrible customer service towards long standing customer

Customer over 7 years for two dog policies. Charging me over double cost of new policy customers. Don’t look after long standing customers. Disgusting customer service. Rip off. Cut and paste email cu

0 comments 0 likes 0 dislikes

Ben 20 April 2021, 01:27 PM

HORRIBLE

Have no idea what they are doing. Will do anything to avoid paying out on a claim. Poor service, no care factor. They just want your monthly payment and that's where it starts and stops!

Krystene Carre 17 August 2020, 06:40 PM

9.0

Money well spent

We had Medibank pet insurance for our dog for over 11 years, only claimed a couple of times but always a quick easy hassle free process. She was recently diagnosed with cancer and we spent over $2000

Stay away from Medibank. 3 month wait for claim

aBoredstone

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Terrible customer service towards long standing customer

HORRIBLE

Money well spent

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