Value for Money
3Value for Money
Hard to reach on the phone, poor customer service
They are hard to reach over the phone, and have poor customer service. Claim takes forever and I had to go through the ombudsman to get my claim on both occasions. I can't change providers because my dog's condition will be a pre-existing if I switch. For pet insurance, make sure that you get a proper insurer because you will not be able to change insurers if something happens later on.
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