Petplan reviews
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overall rating 3.9 13 reviews
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Customer Experience
3.9
- Awesome 1
- Good 4
- Average 0
- Bad 1
- Terrible 7
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Value for Money
3.8
- Awesome 1
- Good 4
- Average 0
- Bad 1
- Terrible 7
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Claims Experience
2.7
- Awesome 1
- Good 1
- Average 1
- Bad 0
- Terrible 7
AVOID!!!!
Insurance for my 3 year old dog (that I have NEVER claimed anything for) has gone from $87 a month to $156! I'm now concerned how much our premium increase will be for our 6 year old that is alrea
Astonishing 247% premium hike
Policy for life - if you can afford the premium hikes!<br/>Pet Plan was always one of the more expensive policies, but the cover was the best available hence our decision to get it in the first place
Best Insurance experience ever
My puppy had a FREE 6wk Petplan Insurance from the breeder. in the first 4 weeks the pup got into all sorts of problems including an expensive emergency hospital stay. 2 weeks after the claim forms w
They Just don't Pay
My dog went in to the Vet for an ear cleaning. 9 months later, the dog had an ear haematoma. PetPlan denied the claim, saying that the haematoma was a pre-existing condition because of the ear clean
Ridiculous
Just try to get in contact with them, it's impossible. The waiting time for payment ridiculous. The reason for this review, to stop anyone else going through all the frustration I've had to deal with.
Will try and get out of paying which ever way they can
$800 prescription diet, only paid $116.55<br/>Corrupt company. They have taken 6 years of insurance payments yet when it comes to a claim they'll do all they can to look for a way to wriggle out of pa
PetPlan are a bunch of incopetent Thieves
Peplan is the biggest rip off. They try everything to get out of paying claims. They also put up premiums on my dogs without notifying me. They also came up with the most lame excuse not to pay my cla
Any excuse not to pay claim. Avoid this company
They try to find any excuse just not to pay your claim. And on the second time, they will put it as a pre-existing condition. I was turned down for what was initially bed bugs on my dog, but any other
Lifetime cover under the PetPlan
What I liked about petplan is that they offer lifetime cover compared to other insurers who just cover medical cost for illness for 12 months. I understand that this increases the premium, but I would
Slow claims process
Had pet plan for 3 years. Had to make a claim when our dog cut his paw and had to be operated. The cheque was received after 4 weeks. I had to follow up on the claim for a couple of times to get them
Cooperative customer service for claims
PetPlan had lot of positive reviews so I purchased their Supreme Dog Plan. Unfortunately, our dog was diagnosed with cancer. We treated her for 6 months but she lost the fight 3 months ago. The custom
Hard to reach on the phone, poor customer service
They are hard to reach over the phone, and have poor customer service. Claim takes forever and I had to go through the ombudsman to get my claim on both occasions. I can't change providers because my
Smooth purchase, no problems so far
I have just purchased their Standard Dog Plan along with Pet Share option. The purchase was smooth and the policy document were received promptly. No problem so far.
Petplan Pet insurance reviews
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