- Overall
1.5Overall
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Customer Experience
1Customer Experience
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Value for Money
2Value for Money
BEWARE: Left me stranded without cover
Tried to extend my policy the day before it expired. The 1cover system responded with errors after multiple submissions to extend. Credit card has no issues. Emailed them, was provided a different quote that was $62 _more_ than I was quoted online. Long story short, after over 15 emails back and forth over the day trying to pay them (they all went home once their work day was over so I had no response for hours), the clocked ticked over and I was left without cover.
Fully aware of what had happened, 1cover then offered me a 'Residents Already Overseas' policy for $200 more than the original online extension quote, with a 7 day waiting period, and told me now there was nothing they could! Yes, really. I bought a new policy with World Nomads instead.
I can't imagine how I'd be treated if I had to make a claim. Buyer beware.
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