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1Cover travel insurance reviews
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overall rating 8.5 329 reviews
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Customer Experience
8.4
- Awesome 238
- Good 42
- Average 5
- Bad 9
- Terrible 35
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Value for Money
8.6
- Awesome 244
- Good 41
- Average 9
- Bad 9
- Terrible 26
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Claims Experience
7.9
- Awesome 122
- Good 17
- Average 2
- Bad 5
- Terrible 30
Travel insurance claim
I had to make a claim while overseas and was very happy with your company. My claim was handled ver...
Claim was easy no problem
Payment for claim took about 2 weeks everything went through ok no question asked Have used Cover One...
Hassle free support again....
Son targeted by pickpockets in Hanoi last month - paid within days of substantiating the claim.
I...
excellent services,friendl...
got the refund in approx 3 weeks ,to me it was very
good service ,thank you for every person de...
Great claims experience
The claims process was much easier than I had anticipated. I was particularly happy with being able t...
Great value and easy claim...
Great cover compared to others. Claim process is easy and staff are very helpful. Highly recommended ...
Claim from illness in Bali...
The claim process was easy, ran smoothly and most of all we were compensated for the monies that we h...
Great assistance with hosp...
Whilst overseas, I was taken by ambulance to hospital due to allergic reaction. The fees seemed quit...
Highly recommended travel ...
First time I've used 1 Cover & sadly I had to claim but they came good and I'm a happy cu...
1Cover? More like 0Cover. ...
Have had to chase up my claim after not hearing from 1Cover for over a month. Useless, expensive and ...
Prompt response
Got a fast response, and paid more than I expected for my stolen phone. Only niggle... Sad that only ...
great customer service
I can highly recommend 1cover travel insurance. the process of making claim was fast and easy with g...
Most Caring Travel Insuran...
Very customer focused, caring, fast processing of claims, organised review. Already recommended 1 Cov...
very happy with all elemen...
While mine was a simple claim, i appreciate the ease with which it was assessed and the promptness of...
Now I know why I pick 1Cov...
I have had 1Cover travel insurance for years and never claimed.
Last trip both my money and...
The claims process worked ...
when I first realised there wold be a problem, I called the call centre and spoke to someone who didn...
Easy experience
Lodge online & customer service with call back was great. Explained everything well, process was ...
Easy to understand, easy t...
Outstanding customer service backs up easy to understand, use and claim travel insurance products. Wi...
Too easy
Hey guys give them info they want and you wont have problems remember to get reciepts for everything...
Claim took too long to pro...
Very cheap and value for money the duty of care is excellent but the claim process took took long and...
Excellent
Only improvement is responding to emails a lot sooner. I asked about my accomodation and it took almo...
No hassle claim experience...
Once the details of required information was submitted there were no calls to follow up and ask more ...
Terrible service
Firstly when I was told that there would be no excess charged due to my flight being cancelled, I was...
Excellent Claims support
The claims process was really easy and straight forward. I had damaged my phone on holidays and was a...
Clear process with timely ...
Not only the cheapest, service from another Australian rather than an offshore call-centre provided g...
Easy Claims process
Claim was processed quickly and easily with no issues and paid out all within the timeframe provided....
Quick and easy process wit...
The service given was very good for my claim from start to finish. The initial inquiry was answered w...
Great service
NO fuss very easy to use if in our case something was lost we provided info and details and the clai...
Very professional
Very professional and quick to act on claims highly recommend to anyone traveling and in need of insu...
I made a claim for the los...
The customer service officer whom I have contacted clearly informed what are the documents to be subm...
great service
Thank you alway prompt professional service.
Have used your travel insurance for a year while tra...
Appalling
To have $1700+ worth of stuff stolen and to receive $550 back is an absolute disgrace. Never usin...
I claimed my lost and stol...
I lost my mobile phone during our holiday and the staff of the 1 cover are fantastic to help me out q...
The claims process was so ...
Not only is the insurance provided at a reasonable cost, when it came time to make a claim, the whole...
Great way to save on renta...
I took out a domestic travel insurance after refusing the exuberant excess reduction from the car ren...
Highly recommended
First time that I've ever needed to claim on my travel insurance and I was pleasantly surprised h...
They have been fantastic
You never thought you would ever had to use it but unfortunately i did and they have been the best. t...
The best in the business
Very professional staff, they did travel for myself and many of our friends on a recent trip, wouldn&...
One night in Bangkok
I fell ill in Bangkok & got speedy, efficient customer service from 1cover. Claim was paid withou...
Could have been better
Disappointed that I had to get a doctors report from overseas even though had all receipts. Paid amou...
Don't leave the hospit...
The claim assessor charges a new excess claim charge for each hospital visit relating to the same ill...
Do not use this company
Do not use this company (1Cover)!!
This was the first time I've ever tried to claim on insura...
Claim sorted
We had a $500 medical expense in New Zealand. We had all documentation along with costs in $Aud which...
One Cover Never Disappoint...
I always use One Cover for my overseas travel and when I have been unlucky enough to have to claim, O...
Medical and theft claim
1cover was speedy with their cover and gave me all my money back just as promised! I recommend 1cover...
Great Service
1Cover was extremely helpful throughout the quotation and claims processes. I will continue to insure...
Valauble Customer Experian...
I was happy with my transaction from the moment I purchased my travel insurance to the end of my clai...
Whistler 360!
Quick and easy to buy the policy and make a claim for exorbitant Canadian ski medical expenses which ...
Very pleased with one cove...
I am very happy to give a high rating for our recent experience. We were unfortunate to have to make ...
fantastic
It was as smooth as a super Blended Coffee,
All went fantastic, highly recommend brand,friendly...
Great experience- hassle f...
Submitted a claim and the money was in my account within days with a spot on exchange rate. Thanks s...
Quick and easy
The proces with 1cover was quick and easy and hassle free which outweighed my expectations! i will be...
Good service
Best company I've ever used.
Excellent value on travel insurance.
Excellent service on cl...
Great value for travel ins...
I have been using 1Cover travel insurance for the last 3 years and sadly I had an emergency on my las...
1 cover is number 1
I recently had to lodge a claim with 1Cover and the process was so easy from start to finish. Our fi...
Horrible Claims Insurance
Dealing with making an insurance claim was a nightmare! Difficult people and no lenience with providi...
Gagan Jassal
Hidden clauses...not good to have. Better to try others instead of 1cover.
Good, but took months and ...
It took over 1.5 months for my claim, I had to follow up several times with paperwork that was alread...
LIABILITY
Was extremely disappointed to know that insurance is not covered after you disembarked I am still tod...
easy
I have used 1cover a few times now for overseas travel. Due to a sudden health problem I was forced t...
I would recommend this ins...
The staff were very helpful and pleasant to speak to. We chose this company as our application form w...
Great product and service
All around great product and service. Hassle free claims with supportive staff. Great value for money...
Quality Product, Quality S...
You may think you wouldn't need to make a claim, but when you do, all the what if's?? come to...
Great
Had multiple claims to do. Very easy, just sent through all information and they had no problems. Che...
Efficient
The claim was successful. The staff was pretty efficient and helpful. The money came in the specified...
Had to make a claim -1st t...
The claim required several documents to substantiate the claim. The claim was handled professionally ...
Glad I bought 1Cover trave...
I bought their already overseas cover as I forgot to pay my tickets using my credit card to get my us...
Helpful , efficient and co...
I have been using 1 Cover for a few years now and have found them to be very reliable , helpful , eff...
Awesome experience
Very quick refund and very helpful . Called from overseas expecting a long wait but was answered quic...
1Cover were incredibly hel...
I had to call from the UK and explain the situation. The help I received was first class and the out...
Hassle free
One on one, hassle free, couldn't be happier. Easy to deal with, recommend to anyone who needs t...
Ease and prompt service
Happy with the cost and ease of claiming. Very happy and I will definitely be using this company agai...
Great value, slow process ...
While value was excellent and money on a claim was paid back accordingly, there were issues with comm...
Quick and easy
At the start I felt that 1Cover travel insurance was an affordable option, and so didn't hesitate...
Accident in South Korea - ...
I had an accident in Sth Korea which put my leg in plaster from ankle to top of thigh. 1 Cover cover...
Making a Claim
1 Cover was very patient with me as it took me a long time to get my paperwork together but after I d...
Terrible Customer Service ...
The claims process is like a big black hole - no communication from them what so ever, when you ring ...
good customer service and ...
1Cover are very customer friendly and I would happily recommend to friends and family based off my ex...
Sensational!
My recent experience with 1Cover was as seamless and pleasing experience as I could have ever hoped.....
Flawless and seamless serv...
I can't remember the person who dealt with me but it was so easy and I would be insuring myself w...
stress free
it was simple and straight forward, stress free and easy to understand and use, purchasing the produc...
Caught out by General Excl...
It was a second blow to not only lose my grandad suddenly the day before my travels to then find out ...
Poor communication & d...
My claims experience was very poor, no communication from claims officers, I had to follow up on many...
Travel Insurance
Happy to recommend 1Cover...I have just renewed my yearly travel policy with 1Cover, the staff are al...
Great Insurance & valu...
Used a few times now. Easy to get cover. Easy claim service and great value for money. What else coul...
Proof in the claim
The price was great for the cover I selected but the real proof was in the claim. I had an accident a...
1cover
In all my travels I have always preferred to use 1cover for travel insurance. During this time I have...
Value for money
To sign up 1cover is quite easy & simple and provides competitive price..
I might go for 1cov...
Easy Travel Insurance
Your Travel insurance product was both a great price and very easy to set up and understand, instead ...
Amazing service
I have purchased 1Cover a couple of times. I am always impressed as they offer great value for money....
Paid claim quickly
We were recently delayed in Bali for a week due to the volcano. I had purchased a multi-trip policy t...
Nearly $400 wasted - do no...
I basically had the most terrible experience of my life. I had a trip planned for 3 months in the USA...
Completely Ignored
I was recently hospitalised in a West African nation.As I am located in a remote region, I have very ...
No Never Again
First time using this insurance provider and unfortunately I needed to file a claim. Followed the ins...
Loop hole experts. Guarant...
I submitted a claim over 6 months ago, and I am still waiting on my reimbursement from all my stolen ...
Difficult claims
Like other, they are quick to take the premium but difficult to make claims. We had flight delayed o...
1Cover travel insurance reviews
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