1Cover reviews
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overall rating 8.5 1769 reviews
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Customer Experience
8.5
- Awesome 1344
- Good 188
- Average 49
- Bad 40
- Terrible 148
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Value for Money
8.6
- Awesome 1320
- Good 226
- Average 70
- Bad 31
- Terrible 122
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Claims Experience
8.1
- Awesome 798
- Good 57
- Average 22
- Bad 18
- Terrible 162
Claims experience.
My partner fractured her ankle 3 weeks prior to our Asian trip. Our travel insurance claim was appro...
I may as well not have tak...
OK, fair enough the small print said the insurance does nit cover the collapse of an airline .. but I...
1Cover have been amazing a...
Had a ski incident in Canada, expensive medical attention and 1Cover made it ease from the case manag...
Easy Pre-Existing Illness ...
Fortunately we didn't need to use our cover for our trip to Singapore but to ensure that we were prop...
Excellent cover
1 Cover provided excellent travel insurance for a trip I had to cancel because I suddenly became ill ...
Best price for cover neede...
Easy to organise, great price, no complaints from me. Did not need to submit any claims but felt cove...
very happy with service
I had to make a claim and it was handled well.....I was also happy with cover I have received with ea...
1Cover: A Peace of Mind wi...
If you're planning a trip, don't hesitate to invest in 1Cover's comprehensive travel insu...
Ticked all the boxes for m...
The comprehensive international travel insurance policy I purchased had more items covered than what ...
Medical Claim
My mum broke her leg prior to her fully pre-booked trip and 1Cover were amazing. The claim process wa...
Comprehensive insurance wi...
Left with no money overseas, due to bank's issue. Reached out to the insurance to get some money,...
1Cover is not worth - scam...
Had issues with my bank and was not able to withdraw my money. Contacted 1Cover to obtain some cash j...
Happy Travellers
1Cover is the most easiest travel insurance to apply for. So convenient and definitely value for mone...
Easy to purchase and great...
The online booking system is easy to use with straight forward questions and instant quotes. I would ...
Claim Experience
Claim process was easy and communication was excellent. I missed sending 1 document, easy to rectify ...
Prompt, professional servi...
I received the best service with a great outcome from 1Cover Insurance. All my inquiries were answer...
1Cover kept in contact unt...
After I initiated a claim 1Cover kept in contact until we arrived home. All our costs were covered an...
Good and cheap
Good and cheap and come under budget. Good customer service. Value for money. No hassle at all.
W...
Unbelievable Service and A...
The staff at 1cover did the best they could to help us. Their service was second to none and I will a...
Why Bother
I subm itted a claim and I showed how much came out in AUD. However 1Cover used their own 'exhang...
Better to be safe than sor...
Purchased when holiday was booked. Easy to purchase. Piece of mind. Grateful not to have used it, bet...
Great cruise cover
I chose 1Cover for cruise travel insurance. I read the PDS and was happy with the extra things they ...
Strike action plus insuran...
Rampant inflation in Argentina resulted in a general strike grounding most airlines in Argentina in l...
Always dependable
As a regular traveller 1Cover are my go to, they're fantastic communicators, competitively priced...
Prompt Claim Settlement
We had to cancel our planned trip due to a major health issue. The claim form was clear, it was easy ...
Best Insurance Company
I always use 1Cover for my travel insurance and being the first time I have had to make a claim. The...
Very Good communicators an...
At first I thought the process was a bit over the top, but I fully understand the process. Responsive...
PEACE OF MIND
We fortunately didn't need to use our travel insurance policy but it provided peace of mind for o...
Cruise insurance
Easy to arrange online and at
competitive pricing. Cruise specific policy options for our needs m...
They helped me out in a pi...
Approved my claim and helped me through a hospitalization and ambulance ordeal ... Then courtesy of I...
Great to have 24x7 contrac...
We required assistance immediately and 1cover had great staff to assist us 24/7. Thanks for getting ...
Covered
Like all consumers, I did shop around however, 1Covwe still came out on top with what I was looking f...
Terrible customer service
I didn’t need to use the insurance but I needed to extend my insurance and I couldn’t. The website sa...
1 cover was excellent when...
Before we traveled earlier this year we compared lots of travel insurance companies, 1 cover was the ...
Very Happy
I did a lot of looking to find a great deal on insurance for our family to travel overdeas. My friend...
Happy so far, multiple pol...
After multiple holiday policies, I fortunately have not needed to make a claim. When making an enquir...
Travel Insurance Claim
I was unable to travel due to a medical episode. I submitted a claim seeking reimbursement for an air...
Great product
had a good experience with the claim team, super happy with the product. Would recommend to friends a...
Excellent support in times...
1 Cover was extremely helpful in assisting with reimbursing a claim for interruption of travel due to...
Easy process, reasonably p...
It was great to know that, even with my declared medical conditions, I was covered, and that it was s...
Well priced simple to appl...
We looked at other products and we pleasantly surprised with the quality and price of this product. I...
Check Your Cover Closely
It’s a comfort in one regard to have insurance and often a necessary, however for luggage claims the ...
Prompt Response Time &...
Claims consult Carol was fantastic throughout the entire journey. Was great dealing with only one rep...
Extremely Easy Process
This has to be the easiest process to obtain travel insurance from start to finish. The web site is e...
Satisfied with claim outco...
I claimed on a health issue for which we had paid the additional $194.00 premium.
After the proc...
Happy with the service pro...
We've never had to actually make a travel insurance claim before and were very pleased and gratef...
Thank goodness for travel ...
My husband spent 16 days in all in hospitals in South Africa and as soon as I notified 1Cover I recei...
Excellent service
I have used this company twice this year for overseas travel , great value for money and easy to und...
Confidence in travel insur...
After dealing with other travel insurance companies l was very pleased with the service from 1Cover. ...
Offered a cheaper rate tha...
I didn’t put in a claim but was happy with the insurance quote acknowledging my medical conditions.I ...
Peace of Mind
I was glad no one got sick
Glad to have cover if someone got sick.
Peace of mind having cove...
7yr old son had appendix o...
I used to be a travel agent for 13 years pre Covid. We always sold a different insurance company but ...
value for money
My friends and I always use one cover as it is great value for money and cheaper than other big name ...
Caring
When I needed help most, 1Cover really came through for me, covering all hospital and ambulance costs...
Had to make a Claim
2 wk prior to our cruise, hubby became ill. I filled in online for claim uploading the paperwork need...
Easy to claim, great value...
Insurance companies really show their colours when it's time to claim, and I couldn't fault 1...
Excellent service and comm...
Cancellation of intended trips is a stressful process and full of unknowns. This company was responsi...
Absolutely amazing custome...
I had to deal with a stressful family situation during my last trip. The empathy, professionalism and...
Excellent service and comm...
Cancellation of intended trips is a stressful process and full of unknowns. This company was responsi...
One of the better travel i...
On the whole a responsive and reasonable TI company. The only issueI have is that if an airline cance...
Value for money
Good coverage of pre existing medical conditions price competitive.easy to purchase online website ea...
Travel Insurance
I have been using 1Cover for many years when I travel overseas. I find their rates as competitive as ...
It was a thorough and very...
I have used them for many years but have never had to put in this type of claim before, so one is ini...
Took a month to process, r...
Every single email you send takes up to 10 BD for a response. So if you are missing any information a...
very happy with all aspect...
We are an older couple and travel insurance quotes are hard to come by or very expensive. We found 1...
Submitting a Claim
The Customer Service has been amazing! I was dubious when I could not contact 1Cover by phone but th...
Broken arm in bali
Best $130 I've ever spent, after tripping over in Indonesia, I required emergency surgery and 4 d...
Failure to cover flight ca...
Took out insurance in good faith but apparently should have read the fine print. My flight was cancel...
customer friendly
The last hassle that you need when your partner becomes sick just before you are to go on holiday is ...
Excellent choice
The big trip to France. Itinary Day 4, tripped on uneven footpath and landed on my hip. I could not g...
Great price and no hassles...
Used 1cover, as they offered a great price. No hassles making a claim online. Also, company was very ...
Low cost insurance but exc...
We had an expensive holiday booked, Airlines and cruise. Unfortunately I got sick and we had to cance...
1Cover AMAZING
Claim process so simple and easy.
customer service went above and beyond to make sure my family ...
Medical insurance claim
Lodged a medical insurance claim which was simple and straightforward. Claim was processed quickly an...
Hid behind "fine print" to...
1 Cover hid behind "Fine print" to reject a travel claim. We cancelled a holiday to Bali as my mothe...
Great service!
After having some medical issues in the USA and submitting a claim to 1Cover they were very helpful, ...
1Cover Travel Insurance
I have used 1Cover Travel Insurance for many years now and have always had good service.
My last...
6 months insurance to Indo...
I highly recommend you guys to all my friends after the experience I had! 1cover was very kind and pa...
1Cover to the rescue with ...
I was very relieved that I chose 1Cover on a recent holiday to far North Queensland.
I had the u...
My refund was very quick
I phoned the claims department and explained my situation that I wasn’t able to travel to my destinat...
Hassle free claim and spee...
Due to sudden illness we couldn't travel, when we placed the travel insurance claim we received...
Disappointing is an unders...
We took out a comprehensive policy for a long overdue holiday. After taking out the policy, medical ...
Relax and enjoy your holid...
I feel at ease when I travel knowing that 1 cover is there to support me if I need it. I have had to ...
Claim not fairly treated
Claim was made for a missed flight resulting in needing to buy a new ticket and that was not paid. Wh...
Cancelled trip due to trav...
After supplying all the relevant paperwork required to support my claim, it was reviewed and I had an...
Medical claim
I sent in my claim about a week after arriving home and within a week I had the claim processed and r...
Forgotten item
I inadvertently only added one of two medication receipts to my original claim. I emailed 1cover. It ...
Quick and easy travel insu...
It's a little difficult to provide a full review as I did not need to make a claim (which ultimat...
Great service & quick ...
We have used 1Cover on numerous occasions and we have had to claim a couple of times. We find the cla...
Quick response
I was happy with return response time regarding my claim. 1 Cover covered my expenses except the $200...
Efficient claim process
I was happy with the way my claim was settled. But like many travel insurance companies these days, t...
Great cover options
Fast, efficient and great options with the policy.
All sorted within minutes on the day of travel...
Decent pricing
For a family of 3 it was really good highly recommend it they’re reputable I recommended it to myself...
Bit of a scam
They don't tell you that things depreciate and you will never recover the value of what you paid ...
Very Poor Service after 10...
I was very disappointed in the service I received from 1 Cover recently.
I have been a customer f...
Very quick response and pa...
Although quite entailed with regard to documents required to substantiate a claim, I am an older woma...
1Cover travel insurance reviews
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