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1Cover reviews
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overall rating 8.5 1627 reviews
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Customer Experience
8.5
- Awesome 1226
- Good 183
- Average 47
- Bad 36
- Terrible 135
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Value for Money
8.6
- Awesome 1207
- Good 216
- Average 66
- Bad 29
- Terrible 109
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Claims Experience
8.0
- Awesome 702
- Good 54
- Average 21
- Bad 16
- Terrible 148
Cancellation of cruise
Very pleased with 1cover with my claim.
After lengthy wait on cruise company to provide document...
Claim was handled promptl...
Initially found it difficult to commence claim with no phone contact possible but once this was overc...
terrible experience once y...
The experience following an injury was terrible. They were slow and unhelpful, failed to organise an ...
ICover Claiming and Caring...
This is the first time we had to make a major claim on travel insurance. 1Cover made this a stress ...
Fine Print without the Pri...
Terms and conditions do not show all requirements needed when making a claim. I wanted to claim for m...
Fine if you don't have...
I have used 1 cover several times and have never needed to claim.
Our cruise was cancelled d...
Easy and good value
Easily found cover that suited me through them for a good price. Covered everything I was looking for...
Great Service.
We were kept up to date on proceedings once we lodged our claim. It did take some time but under the ...
Waste of money!
Chose to take out a comprehensive "cancel for any reason" policy with 1 Cover. This was in 2019 befor...
To purchase Online was eas...
In submitting this claim we were very wry as anything would come out of it. We were our selves very l...
100% Satisfaction
Right in the middle of the COVID-19 pandemic I was caught overseas. 1Cover easily extended my cover. ...
settling a claim
thank you for settling my claim,it shows that if you are honest about pre_existing conditions you wil...
Amazing customer service f...
When applying to be covered for travel, customer service is so helpful and polite!!
When app...
Prompt Claim Service
I lodged my claim for reimbursement of medical expenses incurred on a recent trip to Italy and receiv...
Supportive & Caring
The last 3 years, have had 3 claims. Loss of items through to Accident/Injuries.
Always: Supporti...
Smooth claim
I always get travel insurance. I have used different brands in the past. I have only had to claim twi...
Number 1 for your travel i...
After a very unfortunate accident i had whilst on holidays i was hospitalised needing surgery 1 cover...
Travel Claim handled very ...
At a time when the industry is under immense pressure, my dealings with 1cover staff were both friend...
Excellent Travel Insurance...
My wife and I have taken out an Annual Travel Insurance Policy with 1Cover for many years and had rea...
Excellent service
1cover have been wonderful assisting with our claim. Everyone we have had dealings with have been fr...
Hassle Free Claim
After getting ill recently on my holiday, I incurred large medical expenses. I put in a claim online ...
Waste of time and money
Travel cancelled as policy voided by pandemic. 1cover kept ALL money, uncontactable for 10 days, neve...
Easy and Fast Claim Proces...
Amazing support when we had to cancel our holiday due to unexpected redundancy. Staff were helpful, f...
An unsatisfying experience...
I took out a comprehensive travel policy for one year to support me in my global travel. When my lapt...
Insurance claim - illness
I was very impressed with 1 Travels quick responses when I made my claim. I don't usually give a ...
Quick and easy to deal wit...
Great value for money, claim process was quick and easy with no roubles at all. Will use again for ou...
Get your legal team to rea...
Bought travel insurance back in November for any unforeseen circumstances such as Covid
Sorry we...
Claim Difficulties
We found 1Cover available to our phone call. We filled in the online form without problems, but had a...
Highly recommended.
This was the first time I had used 1Cover and I am most impressed. The website was easy to use, very...
Will never choose 1 cover ...
Statement policy emailed listed a $100 excess, they then doubled it when making a claim due to injury...
Claim
I had great support from customer service and fuss on my claim. I will not hesitate to tell friends a...
Great insurance at a great...
Each time I travel overseas or hire a car within Australia, I take out 1Cover insurance. Thankfully I...
cruise with islands cancel...
was not happy with our island where cancelled my friends have 1cover and they have been told they are...
Useless travel inaurance
We bought the travel insurance (with cruise insurance) early January for our honeymoon and mid feb, o...
This company should be cal...
Hang on to your money and avoid this company like a pandemic. Paid extra cover for my son with an exi...
Fast Claim
The claim I did for a stolen item was quick and easy! I would use this insurance again the next time ...
claim went through without...
Great support from 1Cover, my travel claim was processed very quickly without any problems. I presen...
Amazing fast service would...
Prompt and satisfying service, logged claim and within 2 woeking days it was processed, highly recomm...
Fantastic Level of Service...
1 Cover was exceptional in dealing with my Claim regarding my Sons Medical Emergency whilst in Canada...
Legitimate claim
I recently submitted a legitimate claim because my wife got sick overseas and as a result we had to c...
Making a claim
Excellent communication from my case manager Jayson. He handled all my requests with the uttermost pr...
Excellent customer service...
Needed to add to policy and the assistance given by staff was fantastic, I will definitely insure wi...
Good support and great ser...
I have never made a claim for insurance before, and found 1Cover to be really easy to deal with. I di...
Easy to get - Painless app...
Haven't had a claim yet but someone we recommended to 1Cover did . They said everything was profe...
Great price
I brought this policy last minute and was expecting to be expensive so I was surprised at the Great p...
ThankYou
Thanks 1 cover for being there should we have needed you. Just to know you where behind us was a good...
Very efficient and friendl...
Was unwell and hospitalized. 1 Cover was contacted and quickly responded. Emails I received were cari...
great to recognise help wh...
You have been most polite and attentive to our needs and we shall be back as soon as possible thank u...
more than helpful
the service was unbelievable ,online claim forms and lodge, less than a week money credited to my ba...
Easy Experience
Did not need to claim however did need to make some inquiries due to an injury just before our holida...
Not looking after you in t...
As soon as the COVID-19 virus hit Icover were ducking for cover and letting you know that they don't ...
Fast, helpful, considerate...
Over the past 15 years we have made three claims with 1Cover: 1 cancelling prior to a trip for medic...
Fantastic to deal with
I just went on my first overseas trip with my kids. Never made a claim before. Of course traveling wi...
Excellent cover and Profes...
We don't travel without 1Cover insurance being long term travelers over the last two years. Peace...
No cover for coronavirus e...
How do insurance companies get away with denying cover when traveller buys insurance in good faith? M...
1 cover service
i recently had to cancel a trip for ill health ,i would like to thank the 1 cover service team for th...
1 cover claim service
I would like to thank the 1 cover service team for there great way they have processed my claim , fro...
Fast, efficient, reliable
So helpful when I ended up in ED, covered my expenses. Very efficient and helpful team!! Will choose ...
Get it just in case
I always get travel insurance when i go over seas just in case. I did not have to do a claim
Claim
Great to deal with. Kept informed at all times. Highly recommend 1Cover. We will definitely use the...
Helpful and supportive
Hi, In London in November 2019, I broke my wrist. 1Cover were very helpful and supportive. My only co...
Travel Insurance
Traveled during the Novel Corona Virus epidemic. We were glad to have had travel insurance. Althoug...
Approved Claim in 5 workin...
We received what we were hoping for after cancellation of our trip due to an injury that related to a...
Cancelled netball tourname...
Phone support was great. Christine was professional, polite and friendly to deal with. Thankyou very ...
No fuss
I was looking for comprehensive cover for a short notice trip to Vietnam. I also have an auto immune ...
Thanks Jayson
Submitted claim late Monday and heard back midday Wednesday with awesome news. Thank you so much for ...
Japan snowboarding
We have had two trips to Japan snowboarding and have used 1cover as our travel insurance cover on bot...
Was recommended for cover ...
I was surprised to find not all travel insurance policy covered cruising. This was a recommended poli...
Could add LDW insurance fo...
Could add LDW insurance for US car rentals. I had to purchase this separately through another provide...
Great communication and br...
Rated claims experience an 8 because unfortunately I had to enter manually as the site wasnt working ...
excellent to deal with
we got some quotes from other companies which were more expensive than 1 cover for less coverage.very...
Claim not allowed
My mother died the day before i was set to cruise. I called to cancel and claim the costs of the cr...
Good, but I didn't hav...
I already got this insurance twice, I chose because it has quite popular in Australia. Fortunately, I...
Don't use this company...
If you are like me and refuse to pay thousands of dollars for a new phone it is very likely you won&#...
Couldn’t fault
Easy and Fast claims processing, amazing customer service. Wish all insurance companies are this good...
ICover easy and reasonable...
It was easy to apply and appeared to cover what we needed for a simple domestic cover ~ partner neede...
Great cover and great serv...
Had my iPhone damaged while travelling and the team were quick to attend the matter and had it resolv...
Great value, clear policy,...
I always come to you for insurance and thankfully haven’t claimed but I think the policy is very clea...
Extraordinary service
From the emergency assistance to the claim, the entire process was professional, efficient and trustw...
Got to for travel insuranc...
We always pick Cover 1 for our travel insurance. We have rarely used the cover available. But it is...
Happy customer
We booked the cover for a US trip. 2nd day with the hire vehicle we had a minor incident resulting in...
Travel with confidence
When we’ve travelled, we’ve used 1 Cover for the last 10 years.
Their website is intuitive, even ...
Great cover, friendly staf...
The entire experience with 1Cover was fantastic. Everything could be managed online but when I had qu...
Great insurance cover for ...
I recommend 1cover to anyone who needs a great insurance cover. I have previously claimed and they we...
Quality product and easy s...
Have used 1Cover on numerous occasions and find the service first class and price very reasonable. Re...
Perfect
I have used 1Cover over two decades. They are always very helpful and easy to contact. It's easy ...
Completely satisfied with ...
We had horrid start to our holiday that cost us $$. When we returned we put in a couple of claims to...
An affordable and reliable...
I have had to claim with 1Cover before and they assisted me wonderfully whilst I was in hospital. The...
We always travel feeling s...
Have used 1Cover as our travel insurance for the last 4 years and have not looked back since, nor wil...
Great easy cover for trave...
1cover is my travel insurance of choice. Easy to arrange cover with simple questions makes life easy ...
Claim
Very happy with service. I had to put In a claim for medical and they got back to me next day to say ...
A fair and quick claims pr...
My luggage was delayed and I made cash purchases overseas for necessary items to get me through those...
Go ahead and have surgery ...
When a doctor says you need surgery urgently and you ring 1cover they say: have the surgery and we’ll...
Great value and great cove...
They say the best cover is the one you don’t use so I guess this was the best cover!!
I would de...
Easy peace of mind
Travelled to NZ on a cruise inJAN 2020. I have used 1Cover previously so repeat. easy to apply onli...
Piece of mind
So easy and simple to complete online. Giving you that extra piece of mind while travelling, wouldn’...
1Cover travel insurance reviews
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