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1Cover reviews
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overall rating 8.5 1354 reviews
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Customer Experience
8.5
- Awesome 1018
- Good 159
- Average 39
- Bad 33
- Terrible 105
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Value for Money
8.6
- Awesome 1000
- Good 189
- Average 59
- Bad 20
- Terrible 86
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Claims Experience
8.0
- Awesome 537
- Good 44
- Average 19
- Bad 14
- Terrible 117
Dissatisfied
I was robbed in Bali,no immediate help then no coverage as my wallet was taken not cash on me even th...
Overall experience
I have taken out travel insurance with 1 Cover on a number of occasions. I have found their premium p...
Good choice
Good choice, easy to purchase and communicate with, I’ve been using 1cover for over 7 years now for m...
All medical expenses +...
Absolutely fabulous service from 1Cover. Quick, easy with refunds provided in a timely fashion. Ins...
Excellent service, very fa...
We applied for a refund and within 3 days we received a notification that the refund was already tran...
beyond grateful
Thankyou so much to 1cover who covered our recent cruise after hitting cyclone conditions. I chose 1c...
Great Service
On a recent trip our bags were lost. Upon returning home I placed a claim on the website and 2 days l...
Claim
Recently I had to make a claim on my travel insurance when ill health prevented me from taking my pla...
1Cover
No problems, no claims, easy to take out, easy online service. Reasonable price.Will do it again.Happ...
Very easy to deal with
Once all my documentation was submitted my claim was approved quickly. I have not had to make a claim...
Fast, Efficient & Fair...
Have been using Cover for overseas travel for several years now as their policies & premiums suit...
Luckily no major need for ...
Luggage was lost in transit. Luckily it turned up 12 hours after landing in Kiev. Contacted 1cover on...
Theft in Rome 2019
1Cover provided excellent service in providing travel insurance and when making a claim to cover the ...
Excellent Support and resp...
Excellent phone advice and support. Good response and clear guidelines via email. Reasonable insuranc...
Excellent as always
We recently had our luggage delayed for 2 days when travelling from Australia to Italy. It was super ...
Amazing help from staf
My son fell sick whilst on our 3 month trip in Bali Indonesia and had to stay in hospital for 3 night...
Good value Insurance
We have used 1Cover every time we travel and feel comfortable that we will be looked after if anythin...
Excellent service & cl...
Easy to contact on the 24 hr hotline, even sent me information about extending my insurance so I was ...
Efficient streamline proce...
Really happy with the claims process. I have had to claim against two separate 1cover policies now an...
Excellent service
Helpful, friendly staff. Was my first claim in many years of travel. Could not fault the service. Exc...
Very pain free and quick r...
I made a claim overseas for medical expenses incurred and I was responded to very quickly and once I ...
Excellent
Customer service was very understanding and friendly. My claims were processed really quick, would de...
Watch out! Don't expe...
You've had your holiday. What's done is done. When you get a rubbish result from your claim...
Frequent Traveller
AAA Great policy for long term overseas!! If your frequent traveller just get the one policy and save...
Easy to buy, no experience...
As the title states, purchasing is a breeze. Pricing seems fine when compared with other quotes. Can’...
Pleasure to deal with
Having booked and paid for European holiday early in the year departing end of May 2019, due to unfor...
Best Service
My claim was professionally and promptly managed and I was able to replace my stolen phone quickly an...
Awsesome service
Had medical situation whilst in Cambodia, contacted 1cover to get guidance and they were very helpful...
Easy, helpful, reassuring ...
It was easy to purchase the right insurance for our needs online which we compared to others and foun...
Happy with all the assista...
From completing my claim all staff were very helpful. They all let me know exactly what to expect and...
I have always been very ha...
I now believe you will no longer be covering visitors coming to visit Australia. This is a big disap...
Absolute disaster
Loves your money but hates to assist when you need help. Been using there policies for years but the ...
Great cover
Never had any problems with claims, great cover. Great price and service. Would recommend to anyone n...
Best travel insurance
I always have 1 Cover insurance for overseas holidays, value for money and super quick response. I re...
I’m not the criminal
Unfortunately I got robbed on a recent holiday. It was upsetting but I felt better as I knew I had 1C...
Unsuccessful Claim
Myself, my husband and three adult children fly to New Zealand a couple of times a year due to family...
Helpful and considerate cl...
When my daughter was hospitalised overseas 1Cover was extremely helpful and contactable at all hours!...
Medical Claim
We had to cancel our first family holiday when our young daughter fell ill. Claim process was very st...
Very friendly and helpful ...
After cancelling a recent trip overseas due to illness, 1Cover made our insurance claim experience in...
They were great.
Only had one problem they didn’t pay all the money till we got home, we had to pay up front first eve...
Travel Insurance
I have taken out policies with 1Cover several times, as they are the best value for money that I'...
Travel Insurance
I have insured with this company several times as I find them easy to deal with and have good communi...
1Cover paid out our claim,...
We had a trip booked to Sri Lanka to plan our wedding, and unfortunately had to cancel due to the ter...
Disappointed.. will never ...
2 damaged phones..due to being tossed around on floor of our cruise ship for 20 mins or so while caug...
Easy online travel insuran...
Hassle free travel insurance. Easy to take out on line including cover for pre-existing conditions. U...
Great customer service.
1Cover were brilliant. I was travelling South East Asia for a year so of course I needed travel insur...
A very easy and straight f...
Responded to each email very quickly and clearly which allowed the claim was resolved within only a c...
Very disappointing
When purchasing comprehensive insurance it would be expected that it covers situations and accidents ...
Always fab
We always use 1cover due to price & what it offers. A well run &organised company. Looking fo...
Rubbish
Unfortunately my father passed away suddenly just before I flew overseas. I took out full comprehensi...
Excellent to deal with.
Very helpful and always professional and understanding. Required loads of paperwork, so always keep...
Knowing I'm covered
I recently enjoyed 27 days in Bali, and didn't need to use my insurance...but am always glad to k...
Instant Action
I had reason to call the Claims dept from Overseas, and the operator was excellent and very helpful a...
Perfect family cover
We have used 1Cover twice now for both international family holidays and found their product offering...
Easy to purchase
Easy to navigate to apply for a policy and comparative prices. Peace of mind to know you're cover...
Best Insurance I've Us...
Best buy for insurance. Used over the last few years and was great. I've been lucky with making n...
1cover is great value
I find that 1cover is great value for money and covers what you need for an overseas trip. I have yet...
Cost me a lot, didn’t get ...
I paid a large amount for my travel insurance policy and therefore I expected prompt and efficient as...
Twice now
Sadly, two years running now, we have had to cancel our trips due to health problems.
1Cover were...
Incredible service and sup...
I use 1Cover for travel insurance when I go overseas as they have not only been the most affordable b...
Will never use them again
Lost my stuff stolen while overseas including my phone. I managed to get a police report there and on...
Unsatisfied with service.
After applying for 5 months of travel insurance which ran out on 04/05/19. I contacted 1cover on the ...
I would use 1Cover again f...
1Cover Travel Insurance was affordable to suit my needs and it was easy to apply online, I would cert...
Excellent value
Excellent value and very easy to use website with good service. Policies are clear and offer options ...
1-derful Cover!
Was very impressed with this travel insurance company. Unfortunately became ill overseas, contacted t...
Brilliant Service
I unfortunately had to make two claims whilst on travel overseas: one for catching Influenza A and on...
Ridiculous price increase ...
I left with an insurance from 1Cover and while I was away I had to extend it by two weeks initially, ...
Extremely professional
We had 1Cover travel insurance for a cruise holiday and due to adverse weather conditions the ship mi...
Efficient
I use 1Cover whenever I travel. Its affordable, straight forward and uncomplicated. Great call center...
Peace of mind easily arran...
I have used 1 cover several times and have been very satisfied with the service so far. I have not h...
Outstanding claims support...
Expectations exceeded every time including value for money, but more importantly when a claim is requ...
Very quick and efficient o...
Unfortunately we had to postpone my flight as I fell sick the day before our flight. The insurance we...
Basic insurance
I dont like how anything over 12 months old is regarded as not being valuable and proof of purchase i...
Easy As
Travelled with confidence knowing I was covered and although I didn't have the need to claim, I&#...
1Cover is a good company t...
Dealing with 1Cover travel insurance has been very easy, dealing with our claim was great, the girl o...
Service and Customer satis...
I made phone contact with 1Cover and was advised the process, online application submitted with suppo...
Efficient, Quick and Thoro...
From the moment I first fell ill, 1Cover consultants helped me navigate the bureaucracy. They made a...
Insurance Claim
We were unable to travel due to a medical condition. 1 Cover were prompt and professional with their ...
claim assessment
Really smooth process, they fairly assessed my claim. Got back to me really fast and definitely were ...
Good
Helpful staff, cheap cover, and extending for a few extra days was easy. But i had no claims, so cant...
1Cover so efficient and ea...
1 Cover is absolutely awesome!Had to cancel my holiday to South Africa as my11 year old granddaughter...
Claim approved next day
Had a crack in a rental windscreen. Paid it and received the paper work I needed for a claim. Put in...
Skiing Holiday
My husband & I have travelled very extensively around the world and have used 1Cover for the last...
Peace of mind
I have a few health issues, including past history of dvt and pe's so I'm on lifelong warfari...
Amazingly quick response t...
I put in a claim and it was processed and approved within 24 hours. I couldn't be happier with t...
Gap year travel insurance
My son recently did a gap year travelling to many obscure countries- including Zanzibar, Nicaragua et...
On line or over the phone,...
I have been a loyal customer with 1 cover for many years and many travels. Had to claim once and it w...
Terrible company that don’...
Lost my GoPro over seas (GoPro here 5) took a few weeks for them to process it and then it resulted t...
Very professional
The staff that I spoke to from quote to purchase were very helpful and thorough. Quick resolution to ...
An excellent company to wo...
We always use 1Cover when we require travel insurance and have introduced the Company to our Son. He...
Fastest payment ever!
I was devastated to have crashed my rental vehicle with a $2800 excess and even more devastated that ...
Superior Service
I recently attempted back to back cruises which I insured with 1Cover. Unfortunately on my first crui...
Appreciated the support gi...
I was very concerned about organizing insurance for a condition that has just been diagnosed. I have ...
Prompt claim payment with ...
Following a recent trip to NZ where we were impacted by an avalanche, we had to lodge a claim. The pr...
Policy and claim
Bought cruise specific policy, very good value and had to claim for missed port, very easy claim and ...
Hard to prove a claim
I made a claim for lost prescription glasses and had great difficulty convincing "you" of my loss. I ...
1Cover travel insurance reviews
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