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1Cover reviews
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overall rating 8.5 1600 reviews
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Customer Experience
8.5
- Awesome 1208
- Good 180
- Average 46
- Bad 36
- Terrible 130
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Value for Money
8.6
- Awesome 1189
- Good 213
- Average 66
- Bad 27
- Terrible 105
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Claims Experience
8.0
- Awesome 684
- Good 52
- Average 20
- Bad 15
- Terrible 143
Claim Difficulties
We found 1Cover available to our phone call. We filled in the online form without problems, but had a...
Highly recommended.
This was the first time I had used 1Cover and I am most impressed. The website was easy to use, very...
Will never choose 1 cover ...
Statement policy emailed listed a $100 excess, they then doubled it when making a claim due to injury...
Claim
I had great support from customer service and fuss on my claim. I will not hesitate to tell friends a...
Great insurance at a great...
Each time I travel overseas or hire a car within Australia, I take out 1Cover insurance. Thankfully I...
cruise with islands cancel...
was not happy with our island where cancelled my friends have 1cover and they have been told they are...
Useless travel inaurance
We bought the travel insurance (with cruise insurance) early January for our honeymoon and mid feb, o...
This company should be cal...
Hang on to your money and avoid this company like a pandemic. Paid extra cover for my son with an exi...
Fast Claim
The claim I did for a stolen item was quick and easy! I would use this insurance again the next time ...
claim went through without...
Great support from 1Cover, my travel claim was processed very quickly without any problems. I presen...
Amazing fast service would...
Prompt and satisfying service, logged claim and within 2 woeking days it was processed, highly recomm...
Fantastic Level of Service...
1 Cover was exceptional in dealing with my Claim regarding my Sons Medical Emergency whilst in Canada...
Legitimate claim
I recently submitted a legitimate claim because my wife got sick overseas and as a result we had to c...
Making a claim
Excellent communication from my case manager Jayson. He handled all my requests with the uttermost pr...
Excellent customer service...
Needed to add to policy and the assistance given by staff was fantastic, I will definitely insure wi...
Good support and great ser...
I have never made a claim for insurance before, and found 1Cover to be really easy to deal with. I di...
Easy to get - Painless app...
Haven't had a claim yet but someone we recommended to 1Cover did . They said everything was profe...
Great price
I brought this policy last minute and was expecting to be expensive so I was surprised at the Great p...
ThankYou
Thanks 1 cover for being there should we have needed you. Just to know you where behind us was a good...
Very efficient and friendl...
Was unwell and hospitalized. 1 Cover was contacted and quickly responded. Emails I received were cari...
great to recognise help wh...
You have been most polite and attentive to our needs and we shall be back as soon as possible thank u...
more than helpful
the service was unbelievable ,online claim forms and lodge, less than a week money credited to my ba...
Easy Experience
Did not need to claim however did need to make some inquiries due to an injury just before our holida...
Not looking after you in t...
As soon as the COVID-19 virus hit Icover were ducking for cover and letting you know that they don't ...
Fast, helpful, considerate...
Over the past 15 years we have made three claims with 1Cover: 1 cancelling prior to a trip for medic...
Fantastic to deal with
I just went on my first overseas trip with my kids. Never made a claim before. Of course traveling wi...
Excellent cover and Profes...
We don't travel without 1Cover insurance being long term travelers over the last two years. Peace...
No cover for coronavirus e...
How do insurance companies get away with denying cover when traveller buys insurance in good faith? M...
1 cover service
i recently had to cancel a trip for ill health ,i would like to thank the 1 cover service team for th...
1 cover claim service
I would like to thank the 1 cover service team for there great way they have processed my claim , fro...
Fast, efficient, reliable
So helpful when I ended up in ED, covered my expenses. Very efficient and helpful team!! Will choose ...
Get it just in case
I always get travel insurance when i go over seas just in case. I did not have to do a claim
Claim
Great to deal with. Kept informed at all times. Highly recommend 1Cover. We will definitely use the...
Helpful and supportive
Hi, In London in November 2019, I broke my wrist. 1Cover were very helpful and supportive. My only co...
Travel Insurance
Traveled during the Novel Corona Virus epidemic. We were glad to have had travel insurance. Althoug...
Approved Claim in 5 workin...
We received what we were hoping for after cancellation of our trip due to an injury that related to a...
Cancelled netball tourname...
Phone support was great. Christine was professional, polite and friendly to deal with. Thankyou very ...
No fuss
I was looking for comprehensive cover for a short notice trip to Vietnam. I also have an auto immune ...
Thanks Jayson
Submitted claim late Monday and heard back midday Wednesday with awesome news. Thank you so much for ...
Japan snowboarding
We have had two trips to Japan snowboarding and have used 1cover as our travel insurance cover on bot...
Was recommended for cover ...
I was surprised to find not all travel insurance policy covered cruising. This was a recommended poli...
Could add LDW insurance fo...
Could add LDW insurance for US car rentals. I had to purchase this separately through another provide...
Great communication and br...
Rated claims experience an 8 because unfortunately I had to enter manually as the site wasnt working ...
excellent to deal with
we got some quotes from other companies which were more expensive than 1 cover for less coverage.very...
Claim not allowed
My mother died the day before i was set to cruise. I called to cancel and claim the costs of the cr...
Good, but I didn't hav...
I already got this insurance twice, I chose because it has quite popular in Australia. Fortunately, I...
Don't use this company...
If you are like me and refuse to pay thousands of dollars for a new phone it is very likely you won&#...
Couldn’t fault
Easy and Fast claims processing, amazing customer service. Wish all insurance companies are this good...
ICover easy and reasonable...
It was easy to apply and appeared to cover what we needed for a simple domestic cover ~ partner neede...
Great cover and great serv...
Had my iPhone damaged while travelling and the team were quick to attend the matter and had it resolv...
Great value, clear policy,...
I always come to you for insurance and thankfully haven’t claimed but I think the policy is very clea...
Extraordinary service
From the emergency assistance to the claim, the entire process was professional, efficient and trustw...
Got to for travel insuranc...
We always pick Cover 1 for our travel insurance. We have rarely used the cover available. But it is...
Happy customer
We booked the cover for a US trip. 2nd day with the hire vehicle we had a minor incident resulting in...
Travel with confidence
When we’ve travelled, we’ve used 1 Cover for the last 10 years.
Their website is intuitive, even ...
Great cover, friendly staf...
The entire experience with 1Cover was fantastic. Everything could be managed online but when I had qu...
Great insurance cover for ...
I recommend 1cover to anyone who needs a great insurance cover. I have previously claimed and they we...
Quality product and easy s...
Have used 1Cover on numerous occasions and find the service first class and price very reasonable. Re...
Perfect
I have used 1Cover over two decades. They are always very helpful and easy to contact. It's easy ...
Completely satisfied with ...
We had horrid start to our holiday that cost us $$. When we returned we put in a couple of claims to...
An affordable and reliable...
I have had to claim with 1Cover before and they assisted me wonderfully whilst I was in hospital. The...
We always travel feeling s...
Have used 1Cover as our travel insurance for the last 4 years and have not looked back since, nor wil...
Great easy cover for trave...
1cover is my travel insurance of choice. Easy to arrange cover with simple questions makes life easy ...
Claim
Very happy with service. I had to put In a claim for medical and they got back to me next day to say ...
A fair and quick claims pr...
My luggage was delayed and I made cash purchases overseas for necessary items to get me through those...
Go ahead and have surgery ...
When a doctor says you need surgery urgently and you ring 1cover they say: have the surgery and we’ll...
Great value and great cove...
They say the best cover is the one you don’t use so I guess this was the best cover!!
I would de...
Easy peace of mind
Travelled to NZ on a cruise inJAN 2020. I have used 1Cover previously so repeat. easy to apply onli...
Piece of mind
So easy and simple to complete online. Giving you that extra piece of mind while travelling, wouldn’...
How I can review if I didn...
From now on I want be going with one cover.
People who maid a claim went through hell.
Looks ...
Feel protected to travel
We have used 1cover twice and one time we claim due to a death in the family and 1cover were brillian...
Delivered
My partner's mother who was terminally ill with cancer took a very unexpected turn for the worse ...
Excellent Response and Pro...
Our Claim for travel insurance with 1Cover for cancellation of a walking trip in Kosciusko National P...
Easy process online to get...
Online process was easy, i had a pre existing condition which made my premium almost double. I didn&#...
Don’t expect to be covered...
After cruising regularly we have found that missing ports is a regular occurrence after not being abl...
Claim denied but done fair...
My son submitted a cancellation claim. He thought he would be covered, bu unfortunately not. Defin...
Extremely speedy service
Had our claim assessed within 5 days and refund hit our account in under 2 weeks. A couple of items ...
Excellent
Have used this company many times and never had an issue.
They have caring, helpful staff and an...
Terrible customer service
I spoke to a guy on the phone about whether my change of flights cost could be covered as my Grandmot...
Expensive and terrible cus...
I will never use 1cover again. We had a terrible experience. It took them for ever to review our clai...
Poor communication
2 days to respond to an email. What a joke.
And you make it very difficult to extend policy, yo...
Highly recommended A+&...
Helped us through our claim the whole way.
Made it clear what we had to do and replied back very...
Lost passport
No fuss claims process. Made it quick and easy for me to apply and great customer service. Would go ...
Terrible Claims Experience...
Won't ever use 1Cover again - had a legitimate claim, which was only around $500 and yet they mad...
Great Value
As a senior, finding a reasonable travel insurance company is very expensive. 1 Cover ticked all the ...
Claim was so easy to lodge...
This was my first claim of travel medical insurance and I was expecting it to be complicated and to h...
Easy
Easy to get a quote good cover haven't had to claim yet but i can't see any problems but time...
Incorrect info supplied
I took out two insurance policies for cruises to Melbourne Cup & PNG. At the time I was verbally ...
All around great product
We have used 1Cover twice now and even through we have never had to make a claim it was good peace of...
All around great product
We have used 1Cover twice now and even through we have never had to make a claim it was good peace of...
Curteous and helpful staf...
I have insured many times with them and find them most convenient
It only takes a short tim...
Great Customer Support
We recently lost an article on a trip to Bali. The Claim process was seamless and very supportive. We...
Medical expense claim proc...
My 3 year old daughter became sick while travelling in Thailand and we incurred minor hospital expens...
Useless for interrupted tr...
The one time I needed assistance was when I was stranded in transit in Vietnam after the airline canc...
Excellent Turn Around Time...
We recently had to make a claim against our policy for Missed Ports on a NZ cruise. We. were able t...
Go with 1 cover they were ...
We had to make a claim,1 Cover were fantastic,they made the process so easy and within 1 week,we had ...
1Cover travel insurance reviews
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