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1Cover reviews
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overall rating 8.5 1533 reviews
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Customer Experience
8.5
- Awesome 1161
- Good 170
- Average 43
- Bad 36
- Terrible 123
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Value for Money
8.6
- Awesome 1140
- Good 204
- Average 64
- Bad 25
- Terrible 100
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Claims Experience
8.1
- Awesome 648
- Good 47
- Average 20
- Bad 15
- Terrible 134
Easy peace of mind
Travelled to NZ on a cruise inJAN 2020. I have used 1Cover previously so repeat. easy to apply onli...
Piece of mind
So easy and simple to complete online. Giving you that extra piece of mind while travelling, wouldn’...
How I can review if I didn...
From now on I want be going with one cover.
People who maid a claim went through hell.
Looks ...
Feel protected to travel
We have used 1cover twice and one time we claim due to a death in the family and 1cover were brillian...
Delivered
My partner's mother who was terminally ill with cancer took a very unexpected turn for the worse ...
Excellent Response and Pro...
Our Claim for travel insurance with 1Cover for cancellation of a walking trip in Kosciusko National P...
Easy process online to get...
Online process was easy, i had a pre existing condition which made my premium almost double. I didn&#...
Don’t expect to be covered...
After cruising regularly we have found that missing ports is a regular occurrence after not being abl...
Claim denied but done fair...
My son submitted a cancellation claim. He thought he would be covered, bu unfortunately not. Defin...
Extremely speedy service
Had our claim assessed within 5 days and refund hit our account in under 2 weeks. A couple of items ...
Excellent
Have used this company many times and never had an issue.
They have caring, helpful staff and an...
Terrible customer service
I spoke to a guy on the phone about whether my change of flights cost could be covered as my Grandmot...
Expensive and terrible cus...
I will never use 1cover again. We had a terrible experience. It took them for ever to review our clai...
Poor communication
2 days to respond to an email. What a joke.
And you make it very difficult to extend policy, yo...
Highly recommended A+&...
Helped us through our claim the whole way.
Made it clear what we had to do and replied back very...
Lost passport
No fuss claims process. Made it quick and easy for me to apply and great customer service. Would go ...
Terrible Claims Experience...
Won't ever use 1Cover again - had a legitimate claim, which was only around $500 and yet they mad...
Great Value
As a senior, finding a reasonable travel insurance company is very expensive. 1 Cover ticked all the ...
Claim was so easy to lodge...
This was my first claim of travel medical insurance and I was expecting it to be complicated and to h...
Easy
Easy to get a quote good cover haven't had to claim yet but i can't see any problems but time...
Incorrect info supplied
I took out two insurance policies for cruises to Melbourne Cup & PNG. At the time I was verbally ...
All around great product
We have used 1Cover twice now and even through we have never had to make a claim it was good peace of...
All around great product
We have used 1Cover twice now and even through we have never had to make a claim it was good peace of...
Curteous and helpful staf...
I have insured many times with them and find them most convenient
It only takes a short tim...
Great Customer Support
We recently lost an article on a trip to Bali. The Claim process was seamless and very supportive. We...
Medical expense claim proc...
My 3 year old daughter became sick while travelling in Thailand and we incurred minor hospital expens...
Useless for interrupted tr...
The one time I needed assistance was when I was stranded in transit in Vietnam after the airline canc...
Excellent Turn Around Time...
We recently had to make a claim against our policy for Missed Ports on a NZ cruise. We. were able t...
Go with 1 cover they were ...
We had to make a claim,1 Cover were fantastic,they made the process so easy and within 1 week,we had ...
Staff not always up to Spe...
We recently had to cut our holiday as to floods in the South Island of NZ. I rang 1 Cover, was answer...
Peace of Mind
1Cover was suggested by a friend. I did shop around and It was the cheapest and had the more coverage...
Hassle free and super fast...
My daughter and I were devastated to not be able to go on a much planned trip to Bali as we got very ...
Great policy at an excelle...
I use One Cover for all my local Australian travel. They cover not just the excessive car hire excess...
Dissatisfaction with your ...
When attempting to insure for our next trip, you advised that I would need to pay a $200
excess a...
Protection when you need i...
1Cover was fantastic when had to cancel our trip due to doctor's orders. Smooth, hassle-free clai...
Felt very secure having 1C...
As I said I have used 1Cover previously and have been confident and felt secure It is excellent valu...
Good value and easy to dea...
Excellent premium compared to other travel insurance companies we have dealt with. Thank you for your...
Great prices
1cover has always been our go to for travel insurance, we have never had to make a claim but it's...
Trouble free claim experie...
During a recent trip to Cambodia. Centre stone of an emerald ring was lost whilst on a day trip. Upo...
i would book with them aga...
i would recommend any one to book with 1cover because they are very helpful every time i go away on a...
Excellent service efficien...
Excellent service great communication easy claim procedure will use every time in the future for ove...
definitely insure with the...
1Cover is well organised. They're super helpful and fast with the claims handling.We have used 1C...
Cover for Pacific Cruise
We arrived in Sydney three days before a Pacific cruise and my wife came down with vomiting and gastr...
Fairly painless
My recent hiking tour in Japan was cancelled due to typhoon Hagibis. A couple of times I had sent ema...
Quick and easy to make a c...
Staff we're very helpful and explained everything so I could understand what was going to happen ...
poor result
Lost sunglasses in Ganges River, no police report or ship report so claim denied. Will not accept Sta...
Our Holiday experience wit...
My Husband and I booked our cruise on the Majestic Princess in Feb. 2019 and sat back and Looked forw...
Mt. Bromo trip
Everything from taking out the insurance and ultimately claiming for some damage was handled very eff...
Difficult to compare price...
I usually use Australian Seniors Insurance, as they usually have the most competitive prices & co...
Claim Straight forward and...
My phone was stolen whist overseas, and i was quite devastated. After supplying all the appropriate d...
Very stress free claim
Thankyou kindly to all of your wonderful staff members. You all work as a team, have amazing empathy ...
Easy, Convenient and Compr...
I have been using 1Cover for over 10 years for all my travel insurance. Purchasing the cover is simpl...
Quick and helpful
We received a decision about our recent claim, within a week. Staff were very helpful when we called ...
Minor medical matter, that...
After suffering the effects of what we discovered to be a parasite and infection while on holiday in ...
Completed claim online and...
We have used 1Cover for all of our overseas trips and fortunately have only had two claims over the y...
Great customer service
Highly recommend 1Cover to anyone considering travel insurance. Their customer service is fantastic a...
Really impressive company
Unfortunately I had an accident whilst overseas, thankfully 1Cover made the whole process from my hos...
Telephone advise different...
1cover whilst overseas advised we could claim a new flight cost due to a cancelled flight. We have no...
Paid 1cover for no cover U...
Just sharing my experience with 1Cover as I’m pretty sure a lot of people out there use them, and hop...
Caring service
1cover have been fantastic from the initial call. They were very concerned about our injured son and ...
Highly Recommended.
I received prompt communication and assistance when submitting my claim. The claim was reviewed and s...
Civil Unrest Claim
Great value insurance cover with a friendly, empathetic, fast and relatively hassle free claims proce...
1Cover are very impressive...
I broke my ankle overseas and 1Cover were excellent. They answered the phone promptly, returned calls...
Great customer service and...
Good communication, efficient service, and quick payment for the cancelled shore excursion I claimed ...
Travel with peace of mind
1Cover is a first choice - competitive and (according to friends) good to deal with in claims settlem...
Stress freedom
We were traveling to Bali on a 17 day vacation with a 2 and half year old. In day 3 he started develo...
1Cover #number 1
The staff at 1Cover are brilliant. They were there every step of the way, they treat you like you are...
Holiday insurance claim
We have used 1Cover several times and have made two separate claims. Lost property in UK was dealt w...
Ease
First time I've done something online that was so simple basic and and well put together by your ...
Super fast claim experienc...
Returned from cruise on Saturday.
Submitted claim for missed port and supporting documents ...
Disappointed
Everyone I spoke to was pleasant enough but I called when my flight was cancelled and then ended up n...
Couldn’t have been better!...
We were a couple of weeks into an eight week holiday when I had a dental emergency. We contacted 1Cov...
The only travel insurance ...
I cannot stress enough how impressed I am with 1 Cover Insurance.
From the first enquiry be...
Great Experience with 1Cov...
I had to make a claim for a dental expense and lodge the claim to them with all the supporting docume...
Easy!
1Cover gives you peace of mind when travelling. From quoting, purchasing to claiming, the whole proce...
Read from a script to avoi...
I put in a claim that was not hotel related but in regards to the surrounds that weren’t safe to stay...
Staff very helpful when ma...
It was difficult to get documents from the Chinese hospital as no one spoke any English. Once we had ...
Change Flight to earlier f...
From the start to finish I received excellent support from all customer service assistants at 1 Cover...
Had to cancel holiday
I use 1cover every time I travel and this time, unfortunately, I had to cancel due to my travel compa...
A bit surprised
Have used 1 Cover regularly so was very surprised when I told them of my SVT I was really surprised t...
Travel Insurance Well wort...
Although I have never had to make a Claim, I would never Travel without Travel Insurance, 1 Cover ma...
Great cover options and aw...
We were covered for everything we needed including car hire excess in case of an accident. I had a pr...
Everything you hope for in...
When you have an insurance claim you hope your travel insurance company will be prompt, understanding...
100% professional patient ...
Cannot thank the team enough about such a sensitive matter. It was felt with so much respect patience...
Reasonable price and cover...
Purchased travel insurance to cover a trip to Europe including a cruise. Phone stolen in Barcelona, s...
Easy On-Line Application P...
The application process was not difficult, and the health evaluation for a particular medical conditi...
Poor returns on electrical...
After having your car broken into and all your electrical items stolen only getting $200 back per ite...
Very fast review of my Cla...
Dealing with 1Cover was so easy. I received a text as soon as they received my paperwork, to say cla...
A professional and support...
The service and support from ICover people was very professional and to a degree caring.
Our trav...
Highly efficient and very ...
I came back from a lengthy holiday and for the first time in my life had to lodge a travel insurance ...
great assistance when requ...
When putting in my claim I was given great assistance and guidance from support. My claim was dealt w...
10/10 Claims process
I was extremely impressed with the service I received with 1Cover. Throughout the entire process they...
Quick response to claim
1cover were quick to confirm my claim once I completed th online requirements . I have used them in ...
Felt covered the whole tri...
It was good to know if I had trouble with my health overseas I knew I was in good hands. As it turned...
So easy, organised and kin...
Being in hospital in a foreign country was stressful enough, let alone thinking about when to contact...
Ease of use, good cover
I have used 1Cover previously and unfortunately needed to make a claim, which was serviced efficientl...
1Cover travel insurance reviews
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