- Overall
9.0Overall
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Value for Money
8Value for Money
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Customer Experience
10Customer Experience
First Rate Help from Mel of 1 Cover - Amazing
Recently I was involved with a serious medical claim originating in Whistler, Canada, which was going pear shaped very very quickly. Claims team at Allianz can only be described as disgraceful and possibly bordering on negligent, making an extremely traumatic experience even worse. However, once Mel from 1 Cover intervened the whole situation turned around within a matter of hours; as a consequence Allianz reconsidered their treatment of the injured party and met their obligations. I cannot sing Mel's praises high enough and hope her employers know what an amazing employee they have in her! Thank you Mel for your understanding, empathy, professionalism, graciousness and courtesy! Kerryn
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