- Overall
7.0Overall
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Claims Experience
N/AClaims Experience
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Customer Experience
6Customer Experience
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Value for Money
8Value for Money
1Cover review by Kevin Cummins
POLICY
I took out a policy for a cruise to Vanuatu and New Caledonia in 2018. The Cruise Company cancelled the cruise. I telephoned and was advised that I could transfer the policy to cover a cruise to Papua New Guinea in March 2019 if I sent an email asking for the transfer. I did this and received an email saying I could not transfer as the policy had to be used within 12/12. I responded by email and have not heard anything since. I am sitting, waiting in limbo.
1 comments on this review
I'm sorry to hear about the confusion and delay in regards to your policy. We pride ourselves on a quick and efficient service and I apologise that this has not happened on this occasion.
I have arranged for a member of out management team to contact you shortly.
Sophie@1Cover
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