- Overall
6.0Overall
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Value for Money
6Value for Money
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Claims Experience
N/AClaims Experience
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Customer Experience
6Customer Experience
1Cover review by Lynette ROBERTS
Disappointed
We have dealt with 1cover for many years with total satisfaction until now although we have had many policies with them this time they refused to cover my husband for pre existing medical for up coming trip to Hawaii his conditions are very stable no changes and they covered him last week for a trip and cruise we did, can't except their policy changes because it is USA. No loyalty in this industry anymore.
1 comments on this review
Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.
It’s perfectly understandable that you’re upset about what has happened. We don’t like to see our customers upset and inconvenienced.
On occasion we do have to make changes to our policies or procedures, generally this is to enhance our service but can result in cover not always being offered under the same circumstances as before.
Again, I’m sorry to hear that you’re disappointed with the outcome of your husband's pre-existing application and that on this occasion we were unable to help.
Sophie@1Cover
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