• Hi Lynette,

    Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.

    It’s perfectly understandable that you’re upset about what has happened. We don’t like to see our customers upset and inconvenienced.

    On occasion we do have to make changes to our policies or procedures, generally this is to enhance our service but can result in cover not always being offered under the same circumstances as before.

    Again, I’m sorry to hear that you’re disappointed with the outcome of your husband's pre-existing application and that on this occasion we were unable to help.
    Sophie@1Cover
    Reply from 1Cover representative