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Customer Experience
1Customer Experience
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Claims Experience
1Claims Experience
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Value for Money
1Value for Money
1Cover review by Unhappy
Claims if you have death or funeral Overseas
These people upon selling you a policy failed to inform me that in you’ve funeral outside the Australia and New Zealand, you are unable to make a claim do to funeral re scheduling this type stealing. Be careful on choosing your type of travel insurance, now the issue will be taken to fair trading.
1 comments on this review
Firstly, I am so sorry to hear about your family members passing - I can only imagine how difficult this has been for you.
I can appreciate why you're disappointed in the wording of our policies and the circumstances in which we are able to offer cancellation cover.
Unfortunately, like most insurers, we are unable to extend our emergency and cancellation cover to family members outside of AU and NZ. While this is generally an industry-wide condition, you, of course, have the option to escalate your claim.
I’m sorry to hear that we were unable to help on this occasion. However, you can choose to have your claim escalated and reviewed by an independent panel please email me your policy details to info@1cover.com.au with the subject 'compare review'.
Sophie@1Cover
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