- Overall
2.3Overall
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Claims Experience
1Claims Experience
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Value for Money
5Value for Money
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Customer Experience
1Customer Experience
Don't bother claiming if your grandparents are over 85 and dies
There is a provision within the policy wording for all travel insurance policies whereby any relative aged over 85 whom passes away and regardless of where they live at the time will not be covered.
Not even the flight home was covered in this family emergency.
It would be great if the policy wording was emailed with the actual Policy cover like AAMI policies instead of a link to go to "view policy wording".
In addition the claim took over 8 days to review without any follow up. I had to physically call up to receive this information that i was out of pocket $900 on top of any abandoned travel plans.
3 comments on this review
Firstly, I am so sorry to hear about your family members passing - I can only imagine how difficult this has been for you.
I can appreciate why you're disappointed in the wording of our policies and the circumstances in which we are able to offer cancellation cover.
Unfortunately, like most insurers, we are unable to extend our emergency and cancellation cover to family members over the age of 85 or who live outside of AU or NZ, this is generally an industry-wide condition.
Thank you for taking the time and effort to leave us a review.
Sophie@1Cover
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