- Overall
1.7Overall
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Value for Money
1Value for Money
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Claims Experience
1Claims Experience
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Customer Experience
3Customer Experience
1Cover review by Hoang Le
Could not claim
We got stopped at hk international airport because my name was 'different'. Made us miss our flight and had to book another flight the next day with a massive detour/stop over to japan and a hotel for the night and wasted 2 days. Tried to claim and all they said was sorry.
1 comments on this review
I am sorry your claims outcome wasn't as you had hoped, I can appreciate why you're disappointed in the wording of our policies and the circumstances in which we are able to offer cover.
Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
Sophie@1Cover
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