- Overall
4.0Overall
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Value for Money
7Value for Money
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Customer Experience
1Customer Experience
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Claims Experience
N/AClaims Experience
1Cover review by Srey Mom Thou
Not so good
I am visiting Australia and have only just been able to access e-mail and find that my original policy expired a day or two ago and when I asked for renewal I was refused. When I asked to start a new policy, I was refused because I am in Australia.
1 comments on this review
I’m sorry to hear that you were unhappy with the outcome of your request, as with any policy once it expires we are unable to alter or extend it. We issue your certificate of insurance with your travel dates and we advise customers to get in contact at least 7 days before the policy is due to expire in order for it to all be fixed up before it lapses.
Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.
Sophie@1Cover
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