- Overall
9.0Overall
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Value for Money
9Value for Money
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Customer Experience
9Customer Experience
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Claims Experience
N/AClaims Experience
1Cover review by Catherine Kendall
Loyalty
It would be nice to receive some sort of loyalty discount. I always use one cover and have never made a claim but there is no incentive to return.
2 comments on this review
Here at 1Cover we aim to continually provide a good quality product, we offer quality cover and legendary customer service whilst keeping our prices competitively low. So whilst our competitors have trimmed operating costs – we have done the opposite – hiring Doctors and nurses as to be on our 24/7 emergency assistance team, doubling our call centre staff, having local call centres in Sydney, Brisbane and Auckland rather than the outsourcing overseas. There are countless decisions like this where we focus on putting the customer first, which no doubt is costlier, but it is a far better service.
Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.
Sophie@1Cover
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