Value for Money
6Value for Money
Prompt claim payment with little compassion
Following a recent trip to NZ where we were impacted by an avalanche, we had to lodge a claim. The process was simple and the claim was paid in a timely manner.I felt the matter was handled with little compassion, empathy or feeling toward us the customer with the email received being straight to the point saying here's what we think you should get. There wasn't a simple explanation around the cost breakdown and to be honest, I'm still a little unclear as to why some components of the claim were paid and others not.I know 1cover's response will be that they are happy to discuss my claim, but that would be missing the point. I just want the matter put behind me as it was a rather disturbing event.If their response email has been a little more customer focused I could have accepted their calculations and just moved on a lot easier.