• Agree don’t use if can your trip could be extended . I had same experiencewirh email saying easy to extend then when I did try to extend they said that my pre existing condition that I had had covered on exsiting policy without any issue would no longer be covered . Pointless and rude telephone service
    Reply from Alison Aquilina
  • Hi Jason,
    I regret that we provided you with bad service and a poor customer experience, it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. If you would like to forward your details (policy number) to 1cover.com.au I can then investigate this for you further and review the process that was used. Hope to hear from you soon, Regards, Helen
    Reply from 1Cover representative