- Overall
4.5Overall
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Value for Money
7Value for Money
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Customer Experience
2Customer Experience
1Cover review by Jason King
Poor communication
2 days to respond to an email. What a joke.
And you make it very difficult to extend policy, you guys emailed with offer to extend the policy and do it online.. but when we went to that page it had message saying we had to contact you guys. Why bother emailing the link in the first place if you won’t allow that method? Never again
2 comments on this review
I regret that we provided you with bad service and a poor customer experience, it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. If you would like to forward your details (policy number) to 1cover.com.au I can then investigate this for you further and review the process that was used. Hope to hear from you soon, Regards, Helen
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